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My Passport Wireless Pro & SSD: USB Device Not Recognized with Drive Lock Enabled


IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


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Description


My Passport Wireless Pro fails to recognize, mount, and backup content from a device connected to the USB 2.0 port.


My Passport Wireless Pro fails to recognize an external device connected to the USB 2.0 port when the Drive Lock feature is enabled and the My Passport Wireless Pro has been connected then disconnected from a PC using the USB 3.0 port.



Resolution


Power Off (not reboot) and Power On My Passport Wirless Pro using the external power button or by logging into the dashboard

Power Button:

      Press and hold the external power button for 3 seconds to Power Off the unit.

Dashboard Power Off: 

  1. Log into the My Passport Wireless Pro Dashboard. For assistance, please see Answer ID 13879: How to access the Dashboard on a My Passport Wireless device
  2. Select the Hardware tab


  3. Select Shut Down (Not Reboot)


  4. Power On the device by pressing and holding the Power Button for 3 seconds. Once the unit is powered on and accessible using a computer or the My Cloud mobile app, connect the external USB device.
Details
Answer ID 3851
Published 08/20/2018 12:33 AM
Updated 09/23/2022 01:00 PM

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