WD External Drive Hardware Encryption Compatibility Matrix


WD provides hardware encryption as a feature on some DAS products. This feature is built into the device and is not user configurable.

Hardware encryption and password protection are separate, independent features. Setting or removing a password on a device does not enable or disable encryption on that device.

If a WD DAS enclosure fails, the data on the internal hard drive(s) may or may not be accessible when used in another enclosure. WD single-drive enclosures are not user serviceable and removing the internal hard drive will void the WD warranty. Please refer to the Western Digital Warranty Policy for specific details.


Please refer to the table below for more detailed information.


Device # of
Drives
RAID
Support
Hardware
Encryption
Password
Protection 4
Readable w/o
WD Enclosure
Readable w/repl.
WD Enclosure
Data
Recovery
My Book - WDBFJK, WDBYCC, WDBBGB 1 No Yes Yes Yes 1 Yes Possible 2
My Book - WDBACW (SmartWare enabled) 1 No Yes Yes No No Possible 2
My Book Duo - WDBLVE, WDBFBE 2 Yes Yes Yes No Yes Possible 2
My Book Pro 2 Yes Yes No No Yes Possible 2
My Passport 1 No Yes Yes n/a 3 n/a 3 Possible 2
My Book Thunderbolt Duo 2 Yes No No Yes Yes Possible 2
My Passport Pro 2 Yes No No Yes Yes Possible 2
WD Elements Desktop USB 3.0 1 No No No Yes Yes Possible 2
WD Elements Portable USB 3.0 1 No No No n/a 3 n/a 3 Possible 2
WD Elements Desktop USB 2.0 1 No Yes No No No Possible 2
WD Elements Portable USB 2.0 1 No Yes No n/a 3 n/a 3 Possible 2
easystore Desktop 1 No No No Yes Yes Possible 2
easystore Portable 1 No No No n/a 3 n/a 3 Possible 2

1 If no password is set
2 If the drive is not physically damaged beyond recovery and the password is known or not set
3 The drive's controller board (PCBA) only has a USB connector; there is no SATA-to-USB board
4 The ability to set a user defined password on the device

IMPORTANT Important: Western Digital does not perform data recovery services. If data recovery is needed, please see Western Digital's Data Recovery page.

Solution:

Drive and Enclosure Warranty Status Check


Click here to enter the serial number of your drive or enclosure to check the warranty status for replacement.
The serial number of a drive from a single bay enclosure will list the enclosures model number.

  • For in-warranty WD DAS single-drive failures where there are no backups and the data is needed, please contact one of WD's data recovery partners. They will determine whether the data can be recovered. If the data can be recovered, they will help coordinate getting the recovered data onto the replacement (RMA) drive. Click Here to learn more and make arrangements with a Western Digital Data Recovery Partner in your area.

  • For in-warranty WD DAS dual-drive failures where there are no backups and the data are needed, please perform the following steps.

    1. Create an advanced RMA to have a replacement enclosure and drives shipped. For information on how to create an RMA, please refer to Answer ID 8: Getting an RMA to replace a defective product or obtain a power supply or USB cable for a WD product

    2. Ensure the replacement enclosure is using the latest available firmware. For information on updating the device's firmware, please refer to answer ID 5460: How to update the firmware on a My Book or My Passport

    3. Swap the hard drives from the failed enclosure to the replacement enclosure

  • For WD DAS drives that are shown as "Readable w/o WD Enclosure", it may be possible to use a third-party enclosure to mount the drives and access the data. Western Digital does not provide, test and cannot recommend a specific third-party enclosure.

  • For out-of-warranty WD DAS drives that are shown as "Readable with RMA WD Enclosure", it may be necessary to source a replacement matching WD enclosure model to mount the drive(s) and access the data.
  • Note:
    WD does not sell replacement or empty enclosures for the models listed in this article.



For information on WD drives configured with RAID, please see answer ID 16520: A hard drive removed from a hardware RAID enclosure cannot be read from a computer


In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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