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WD External Drive Hardware Encryption Compatibility Matrix


Some external drives support hardware encryption.
It is built in and cannot be changed.


IMPORTANT:

Hardware Encryption Table

Name Drives
Count
RAID
Support
Hardware
Encryption
Password
Protection4
Readable without
WD Enclosure
Readable with new
WD Enclosure
Data
Recovery
My Book
(WDBFJK, WDBYCC, WDBBGB, WDBMLE)
1 No Yes Yes Yes 1 Yes Yes 2
WD Backup Drive
(WDBMLE)
1 No Yes Yes Yes 1 Yes Yes 2
My Book
(WDBACW) SmartWare enabled
1 No Yes Yes No No Yes 2
My Book Duo
(WDBLVE, WDBFBE)
2 Yes Yes Yes No Yes Yes 2
My Book Pro 2 Yes Yes No No Yes Yes 2
My Passport 1 No Yes Yes n/a 3 n/a 3 Yes 2
My Book Thunderbolt Duo 2 Yes No No Yes Yes Yes 2
My Passport Pro 2 Yes No No Yes Yes Yes 2
WD Elements Desktop USB 3.0 1 No No No Yes Yes Yes 2
WD Elements Portable USB 3.0 1 No No No n/a 3 n/a 3 Yes 2
WD Elements Desktop USB 2.0 1 No Yes No No No Yes 2
WD Elements Portable USB 2.0 1 No Yes No n/a 3 n/a 3 Yes 2
easystore Desktop 1 No No No Yes Yes Yes 2
easystore Portable 1 No No No n/a 3 n/a 3 Yes 2

1 If no password is set.
2 If the drive is not physically damaged beyond recovery, and the password is known or not set.
3 The drive controller board (PCBA) only has a USB connector. There is no SATA-to-USB board.
4 Can set a password on the drive with WD Security.


Data Recovery


IMPORTANT:

Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.

Any agreement you may reach with the service provider is a matter between you and the service provider. Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.

Need more help?
Western Digital Warranty Policy



Warranty Replacement


Single Bay Drive (In Warranty)

Need more help?

Answer ID 33498: Western Digital Warranty Replacement and Data Recovery



Dual Bay Drive (In Warranty)

  1. Create an Advanced Replacement.
    It will be shipped before the old enclosure is returned to WD.

    Need more help?

  2. Move the drives to the new enclosure.

    Need more help?
    Answer ID 51623: Steps to Move Drives from a My Book Duo to a New or Replacement Enclosure

    STOP Critical:

    DO NOT mix up the drives and slot order/position.

    Drive #1 MUST go into Slot #1 of the new enclosure.
    Drive #2 MUST go into Slot #2 of the new enclosure


  3. Power on the new enclosure.


Readable with new WD Enclosure (Out of Warranty)

Source a replacement enclosure of the same make and design as the old enclosure.
Western Digital does not support the enclosure and cannot recommend a place to buy one.



Readable without WD Enclosure

View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.

It may be possible to use a third-party enclosure to mount the drives and access the data.
Western Digital does not provide, test and cannot recommend a third-party enclosure.

Details
Answer ID 1837
Published 08/20/2018 12:15 AM
Updated 02/26/2024 06:57 AM

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