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My Cloud: Unable to connect to the Plex Media Server



Description


Accessing the Plex Media Server on a My Cloud through a web browser, results in an Unable to connect or Site cannot be reached message, depending on the browser being used.

IMPORTANT:

My Cloud OS 5 requires Volume_1 to be on /mnt/HD/HD_a2 to function properly.



FireFox Browser


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Chrome Browser


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The issue can occur for the following reasons:
  • Plex process is not properly started after installing or upgrading to the latest Plex Version
  • Plex database has become corrupted

Resolution


Option #1 - Restart the Environment



  1. Log in to the My Cloud Dashboard
    For assistance accessing the My Cloud Dashboard, please see Answer ID 27432: How to Access the Dashboard on a My Cloud Device

  2. Select the Apps tab

    3. Image


  3. Select Plex Media Server and turn OFF Plex

  4. Reboot the My Cloud.
  5. Log in to the My Cloud Dashboard again.

  6. Select the Apps tab
    7. again.
  7. Select Plex Media Server and turn ON Plex.

  8. Click the Configure button to access Plex in the browser window.

Option #2 - Reset Plex database



For assistance resetting the Plex database on a My Cloud, please see Answer ID 6428: Steps to Uninstall and Reset My Cloud Plex Database

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Details
Answer ID 19636
Published 08/20/2018 02:46 AM
Updated 09/25/2023 12:01 PM

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