Description
The error Data Error (Cyclic Redundancy Check) happens when a drive is connected.
It means the format or the drive may be corrupt or damaged.
Resolution
Windows System File Checker
It can be used to check and repair the file system.
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Need more help?
- Microsoft Article: Use the System File Checker tool to repair missing or corrupted system files
- Answer ID 34259: How to Check External Drive for Errors or Failure using Windows Diagnostic Programs
Western Digital Software
They can be used to check the drive for errors.
Need more help?
- Answer ID 12452: Steps to Check Drives for Errors or Failures on Windows and macOS
- Answer ID 50396: How to Install and Use WD Drive Utilities Software
- Answer ID 31759: Download, Install, Test Drive and Update Firmware Using Western Digital Dashboard
Third-Party Data Recovery
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Need more help?
Answer ID 18754: Third-Party Data Recovery Software for Windows and macOS
Data Recovery
IMPORTANT:Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
Need more help?
Western Digital Warranty Policy
Erase and Format Drive
Erase the drive before formatting again if data recovery is not needed.
Need more help?
- Answer ID 10850: How to Fully Erase, Low-Level Format, or Write Zeros on a Drive
- Answer ID 16241: How to Format an WD External Drive Using WD Quick Formatter on Windows
Warranty Replacement
Need more help?
Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable
