Device I/O Error on a Windows PC


Issue:

Connecting a WD external USB drive to a Windows PC results in the following error message:

The request could not be performed because of an I/O device error
The directory name is invalid


Cause:

The content, volume or physical hard disk may be damaged, corrupted and in need of repair.


Solution:

Windows Disk Tools can be used to check and repair or WD Data Life Guard and Drive Utilities can be used to check the drive.

Windows Disk Tools


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WD Data Life Guard and WD Drive Utilities


WD Data Lifeguard Diagnostics for Windows or WD Drive Utilities can be used to check the drive for damage.
Please reference:


Answer ID 14920 How to check if a WD drive is damaged or defective
and
Answer ID 940 How to test a drive for problems using Data Lifeguard Diagnostics for Windows


Applied Products:



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