Fix Public Share Prompts for Password 'Access Denied' on My Cloud

Description

My Cloud Public share prompts for a password and Access Denied.

Resolution

Change the Public shares User Access using the options below.

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Answer ID 27432: How to Access the Dashboard on a My Cloud Device

• OPTION #1: Set the value of Public on the Public share to ON.
  
  

  



• OPTION #2 Set the value of Public on the Public Share to OFF.
  
  

  

  
  

  Change the User Access on the Public share to Read Only or Read / Write Access at the User Tab.

  • Read Only
    
    

    

  
  
  • Read / Write
    
    

    

  
  

If the error message You might not have permissions to use this network resource shows.

Need more help?
Answer ID 14964: My Cloud and My Cloud Home Share Access Failure with Multiple Connections To a Server or Shared Resource Not Allowed Message

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