Description
Access to network share fails and shows an error message on Windows.
"You might not have permission to use this network resource.
Multiple connections to a server or shared resource by the same user, using more than one user name are not allowed
Critical: Windows does not support multiple connections to network shares in a single Sign In session on the same computer.
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Resolution
Reboot Computer and Sign In
- Reboot the computer.
Sign In to Windows. - Open Windows Explorer.
Click Network. -
Access a password protected Private Share before a Public Share.
Use the Local NAS Username and Password to login.
Private to Private Share (Different User Name)
Sign Out of Windows to access another Private share with a different user name and password.
- Sign Out of Windows.
Sign In again. - Access the Private Share with the different NAS user name and password.
Public to Private Share
Sign Out of Windows and access the Private Share first.
- Sign Out of Windows.
Sign In again. - Access the Private Share before the Public Share.
Windows 11 and10 Sign In Options
Local Account Sign In
- Windows 11 and 10 can sign in using the Local User Name and password.
- This Sign In option is a Local Account that DOES NOT use Online or Active Directory.
- Local Account Sign In DOES NOT access the Samba (SMB) network layer.
Solution
Access the password protected Private Share before a Public Share.
Online Account Sign In
- Windows 10 and higher has a Sign In option using the Windows Online Account email address as the username.
- This Sign In uses the Windows Online Account. The account uses Active Directory.
- Windows Samba (SMB) network environment will use the Windows Online Account email address to access network shares.
- Access to a My Cloud Private or Public share will fail.
- Windows does not allow more than one user to access a network share in the same active session.
Solution
Use a different Local Log In Account.
Change the computer access from "Sign In - Online Account" to "Log In - Local Account" will allow access to network shares errors.
My Cloud Admin User
Access shares using the admin user name and password on a My Cloud.
This user has Read/Write access to all shares by default.
Check Share Permissions in the dashboard and change if needed.
Need more help?
- Answer ID 29448: Adding Users and Enable Cloud Access on My Cloud OS 5
- Answer ID 13145: My Cloud: Create Shares on a (single bay) My Cloud
Map a Network Drive
Map the Private Shares as a signed in in user.
Need more help?
Answer ID 25436: How to Map a WD Network Drive on Windows 11 and Windows 10
Network Services
Make sure the required services are running.
Change services to Automatic (ON) if they are Stopped.
Need more help?
Answer ID 51523: Steps to Check and Change Windows Network Services
Network Router UPnP Support
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
Check if the network router supports UPnP.
Make sure it is turned on.
Need more help?
Answer ID 20995: Steps to Find Out if a Network Router Supports UPnP