My Cloud OS 3: No Internet Access. Check your network and try again. (220004)

IMPORTANT: My Cloud OS 3 End of Support Notice!

My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.

Need more help?

• My Cloud OS 3 End of Support
• WDC 21004 Recommend Upgrade to My Cloud OS 5
• Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
• Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Description

My Cloud reports No Internet Connection message although a connection to the internet is not an issue for other devices on the network.

My Cloud devices require DNS and Network Routes to mycloud.com, wdc.com and wd2go.com.
The No Internet Connection message occurs with a My Cloud DOES NOT have a network route to the required domains.

• tracert (Windows) or traceroute (macOS) www.wd2go.com
• tracert (Windows) or traceroute (macOS) mycloud.com
• tracert (Windows) or traceroute (macOS) wdc.com

EXAMPLE: Failed tracert command on a Windows PC

Resolution

Please contact your Network Administrator or ISP for assistance.
WD Customer Support cannot resolve networking routing issues and does not offer networking services.

Resolution of your issue can be verified by using:

• tracert command from a Windows console
• traceroute command from a macOS console
• Online browser base networking tools can also be used

EXAMPLE: Successful tracert command from Windows PC

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