Search Our Support Knowledge Base

Find product articles and support information.

Steps to Check Drives for Errors or Failures on Windows and macOS


When a hard drive fails, it means that it can't store and retrieve files. The computer might not start, or it might show error messages. The drive should be checked for errors.


Guided Assist Guided Assist
Answer ID 50280: How To Test and Resolve USB Flash and External Drive Errors on Windows Guided Assist
Answer ID 50274: How To Test and Resolve USB Flash and External Drive Errors on macOS Guided Assist

Test a drive for errors on Windows or macOS.


Windows and macOS Drive Test Tools


Windows

Need more help?


macOS

Need more help?




WD Drive Test Tools for Windows and macOS

WD Drive Test softare tools for Windows and macOS can be used on supported drives.

Download and install WD Discovery to unlock password protected drives.

Need more help?
Answer ID 20465: Steps to Download, Install and Use WD Discovery Software

Internal Drives

Windows

Need more help?
Answer ID 31759: Download, Install, Test Drive and Update Firmware Using Western Digital Dashboard



External Drives

Windows

Need more help?


macOS

Need more help?
Answer ID 50396: How to Install and Use WD Drive Utilities Software



My Cloud OS 5

  1. Run Scan Disk from the Dashboard.
  2. Run System Diagnostic Test (Quick and Full Test) from the Dashboard.


Need more help?



My Cloud OS 3

  1. Run Scan Disk from the Dashboard.
  2. Run System Diagnostic Test (Quick and Full Test) from the Dashboard.


Need more help?


Return to Top

Details
Answer ID 12452
Published 08/20/2018 01:46 AM
Updated 11/28/2023 07:12 AM

Please rate the helpfulness of this answer