Steps to Resolve Dropbox App Does Not Start Syncing on My Cloud

Description

The My Cloud Dropbox app use is not syncing with the Dropbox account.
It won't work right if the admin username on the My Cloud has been changed.

Resolution

1. Rename the username of the Admin account to admin.
   Click Save.
   
   

   The Admin account has the green check mark.

   
   


2. Create a New user.
   Use the email address used with Dropbox.
   Configure Dropbox account.
   
   
   
   Need more help?
   
   • Answer ID 26499: My Cloud: Install and Use Dropbox App
   • Answer ID 29448: Adding Users and Enable Cloud Access on My Cloud OS 5

Return to Top