Steps to Uninstall and Reset My Cloud Plex Database

Removing the Plex App does not delete the Plex libraries, database and configuration files.

Uninstall Plex App

1. Login to the dashboard.
   
   Need more help?
   
   • Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5
   • Answer ID 27432: How to Access the Dashboard on a My Cloud Device
   
   
2. Click Apps.
   
   

   



3. Click Plex Media Server.
   Turn OFF Plex.
   Click Uninstall.
   Click OK.
   
   

   

   
   

   

Delete Plex Database

1. Login to the dashboard.


2. Enable SSH.
   
   Need more help?
   Answer ID 27435: Enable SSH (Secure Shell) on My Cloud OS 3 and OS 5


3. Access SSH.
   
   Need more help?
   Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell)


4. Use these commands to delete the Plex Media Server config.
   
   IMPORTANT:

   rm -rf (Recursive Force) will permanently delete the file and all sub directories.
   This cannot be undone.

   My Cloud OS 3
   cd /mnt/HD/HD_a2
   cd Nas_Prog
   rm -rf plex_conf
   rm -rf plexmediaserver
   exit

   
   

   My Cloud OS 5
   cd /mnt/HD/HD_a2/Nas_Prog
   rm -rf plex_conf
   exit

   
   
   

   



5. Login to the dashboard.
   Click Reboot.
   
   

   



6. Login to the dashboard.
   Click Apps.
   Install third-party apps.
   
   IMPORTANT:
   • Third-party apps are supported by the app vendor.
   • Modify or updating third-party apps beyond the WD App Store version is not supported.
   • Install third-party apps one at a time for best results.
   • My Cloud OS 5 does not support abFiles, aMule, FortessSecure, IceCast, Squeeze Center, Webfile Viewer, HTTPS Downloads, P2P Downloads and Z-Wave.
   
   Need more help?
   Answer ID 29396: How to Install Third-Party Apps on My Cloud OS 5
   
   

   




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