IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless: End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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The My Cloud mobile app for Android auto backup feature will backup photo and videos to the My Passport wireless.
Auto Backup Setup | Click here for Instructions |
Check Backup Location | Click here for Instructions |
Check Backup Progress | Click here for Instructions |
Auto Backup Limitations | Click here for Instructions |
Please select the mobile app options from the table above to display the feature steps.
Setting the mobile device screen lock option to Never will enhance the auto backup experience.
Setup Auto Backup
Follow the instructions below to setup auto backup in the mobile app.
- Open the mobile app and tap the icon in the upper left hand corner of the screen to access the Setting Menu.
- Tap Settings.
- Scroll down to and Tap Back up options.
- Tap the Camera back up.
- To change the backup location, Tap Location to select another folder.
- To change the backup location another existing location, tap that folder, then tap the ☑ icon.
- To change the backup location to a new folder, Tap the + icon to add a folder.
- Enter a Name for the New Folder what will contain the auto backup and Tap OK to create the new folder.
- Tap the Newly Created Folder, then tap the ☑ icon.
- The new backup locaiton is shown
Checking the Auto Backup Location
Follow the steps below to check the auto backup location and modify if needed.
- Open the mobile app and tap the icon in the upper left hand corner of the screen to access the Setting Menu.
- Tap Settings.
- Scroll down to and Tap Back up options.
- The Location will list he back up location.
To change the backup location, Tap Location to select another folder.
- To change the backup location another existing location, tap that folder, then tap the ☑ icon.
- To change the backup location to a new folder, Tap the + icon to add a folder.
- Enter a Name for the New Folder what will contain the auto backup and Tap OK to create the new folder.
- Tap the Newly Created Folder, then tap the ☑ icon.
- The new backup locaiton is shown
Checking Auto Backup Progress
The backup progess can be monitored in the Activity screen.
- Open the mobile app and click the icon in the top left corner to access the Setting Menu.
- Tap Activity to monitor the backup progress.
Allow the backup job to Complete by ensuring the screen does not lock or the My Cloud app doesn't go into the background.
Limitations of the mobile app auto backup feature.
- The Auto Backup feature supports the backup of Photos & Videos
- The Phone itself, apps, documents and settings are not supported by the Auto Backup feature
- Auto backup will not start automatically when the phone is rebooted. Please open My Cloud App to continue auto backup after a reboot
- Newer versions of android can put the device in battery saving mode, during which time the auto backup will stop, but will resume once the device is in active state