This article list the supported file types for My Cloud and My Passport Wireless thumbnails.
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IMPORTANT:My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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My Cloud and My Passport Wireless devices support the thumbnail preview creation of added content.
Please refer to the list below for supported content type.
IMPORTANT:
HEIC and HEIF file type and thumbnail preview is not supported on:
- My Cloud
- My Passport Wireless, PRO and SSD
Supported Image Files
| File Type/Name | File Extenstion |
|---|---|
| image/jpeg | jpeg, jpg, jpe, jfif, jif, jfi |
Supported Video Files
| File Type/Name | File Extenstion |
|---|---|
| video/3gpp | 3gp |
| video/3gpp2 | 3g2 |
| video/h261 | h261 |
| video/h263 | h263 |
| video/h264 | h264 |
| video/jpeg | jpgv |
| video/jpm | jpm, jpgm |
| video/mj2 | mj2, mjp2 |
| video/mp4 | mp4, mp4v, mpg4 |
| video/matroska | mkv |
| video/mpeg | mpeg, mpg, mpe, m1v, m2v, m2ts |
| video/ogg | ogv |
| video/quicktime | qt, mov |
| video/vnd.fvt | fvt |
| video/vnd.mpegurl | mxu, m4u |
| video/vnd.ms-playready.media.pyv | pyv |
| video/vnd.vivo | viv |
| video/x-f4v | f4v |
| video/x-fli | fli |
| video/x-flv | flv |
| video/x-m4v | m4v |
| video/x-ms-asf | asf, asx |
| video/x-ms-wm | wm |
| video/x-ms-wmv | wmv |
| video/x-ms-wmx | wmx |
| video/x-ms-wvx | wvx |
| video/x-msvideo | avi |
| video/x-sgi-movie | movie |
IMPORTANT:
- Thumbnails for Audio files are only supported if the file contains a supported embedded image
- MyCloud.com does not support the thumbnail preview of Audio files with images
Supported Audio Files
| File Type/Name | File Extention |
|---|---|
| audio/adpcm | adp |
| audio/basic | au, snd |
| audio/midi | mid, midi, kar, rmi |
| audio/mp4 | m4a, m4b, m4p, mp4a |
| audio/mpeg | mpga, mp2, mp2a, mp3, m2a, m3a |
| audio/ogg | oga, ogg, spx |
| audio/vnd.digital-winds | eol |
| audio/vnd.dra | dra |
| audio/vnd.dts | dts |
| audio/vnd.dts.hd | dtshd |
| audio/vnd.lucent.voice | lvp |
| audio/vnd.ms-playready.media.pya | pya |
| audio/vnd.nuera.ecelp4800 | ecelp4800 |
| audio/vnd.nuera.ecelp7470 | ecelp7470 |
| audio/vnd.nuera.ecelp9600 | ecelp9600 |
| audio/x-aac | aac |
| audio/x-aiff | aif, aiff, aifc |
| audio/x-ms-wax | wax |
| audio/x-flac | flac |
| audio/x-ms-wma | wma |
| audio/x-pn-realaudio | ram, ra |
| audio/x-pn-realaudio-plugin | rmp |
| audio/x-wav | wav |
