The My Cloud cannot be updated to OS 5.
My Cloud OS 3 has reached its end of support life cycle on April 15, 2022.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Bulletin: Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
WebDAV (Web-based Distributed Authoring and Versioning) is an HTTP protocol that allows file management on a web server, and maintains file properties from local and remote locations. WebDAV is mainly used for mapping or mounting cloud and network based storage devices so that it appears as a local drive on the computer.
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Setup WebDAV for WD My Cloud | Click here for Instructions |
Map WebDAV on PC | Click here for Instructions |
Mount WebDAV on Mac | Click here for Instructions |
WebDAV for Remote Access | Click here for Instructions |
WebDAV Troubleshooting | Click here for Instructions |
How to configure WebDAV on a My Cloud
- Log into the Dashboard
For instructions, please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device - Once logged into the Dashboard, click the Settings tab
- From Settings column, click Network
- Under the Network Services, toggle on WebDAV Service
- Go to the Shares tab, Under the Shares column, click on the share that will be used for WebDAV
- Scroll down, under Share Acess Toggle onWebDAV Access
How to set up WebDAV on a Windows PC
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
- Left click Start menu, left click Computer
- Within Computer window, click, Map network drive
- A Map network drive Window will appear type: http://drivename:8080/share or http://IP_Address_of_Drive:8080/Share
- For example: http://wdmycloudex2:8080/Public or http://192.168.1.22:8080/Public
- For secure access, replace http with https and port 8080 with 4443
- 4443 uses SSL (Secure Socket Layer)
- https://WdMyCloudEX2:4443/Public or https://192.168.1.22:4443/Public
- Click the Finish button.
- Within the Computer window, Network location, will be mapped WebDAV share ( SSL for secure or 8080).
How to mount a WebDAV from a Mac
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
- From Finder click Go, click Connect to Server
- A Connect to Server window will Appear type: https://drivename:4443/share or http://IP_Address_of_Drive:8080/Share
4443 uses SSL(Secure Socket Layer)
- Click the Connect button.
- Verify Certificate window will display, click the Continue button
- Choose Guest.
- The WebDAV Share window will appear
- My Cloud WebDAV with Mac requires to use HTTPS (Hypertext Transfer Protocol Secure) / SSL for protection and privacy.
How to configure Remote WebDAV on a My Cloud
- Log into the Dashboard
For instructions, please refer to Answer ID 27432: How to Access the Dashboard on a My Cloud Device - Once logged into the Dashboard, click the Settings tab
- From Settings column, click Network
- Scroll down within the Network settings, Port forwarding, click Add button
- A window will pop up, Choose Select the default service scan, click the Next button
- A window will appear, scroll down, and checkmark both options for WebDAV
- Under the Port Forwarding both ports for WebDav will now be displayed
- Check each WebDAV Details link, and make sure the Status is OK for both WebDAV Port Forwarding rules
Troubleshooting WebDAV
View the Use of Third-Party Software or Websites disclaimer.
Western Digital Support cannot help with third-party software or hardware.
My Cloud Connection Failed
If the Dashboard Port forwarding connection status shows status Failed.
Check to make sure the router has uPNP and Port Forwarding enabled.
IMPORTANT:
- Port Forwarding provides a path through the router's firewall
- The WD My Cloud uses ports 4443 and 8080 for WebDav
- Please verify that the router supports UPnP and it is enabled
- For assistance with UPnP please contact your ISP or router manufacturer.
- If the router does not support UPnP please contact your ISP or router manufacturer to configure manual port forwarding on the router
- Alternatively, you can go to https://portforward.com and select your router's brand and model number to get instructions on how to configure port forwarding on your router
Router uPNP and Port Forward Check
Login into your router and check the uPNP and Port Forward table
- If the router does not support UPnP please contact your ISP or router manufacturer to configure manual port forwarding on the router
- Alternatively, you can go to https://portforward.com and select your router's brand and model number to get instructions on how to configure port forwarding on your router
Active | Protocol | Int. Port | Ext. Port | IP Address | Service |
Yes | tcp | 80 | 9091 | 192.168.0.23 | HTTP |
Yes | tcp | 443 | 9444 | 192.168.0.23 | HTTPS |
Yes | tcp | 4443 | 4443 | 192.168.0.23 | WebDav |
Yes | tcp | 8080 | 8080 | 192.168.0.23 | WebDav |
Port Forward Check
Open your web browser to http://www.yougetsignal.com/tools/open-ports and check to see if ports 8080 and 4443 are open and accessible.
If the ports are closed, please contact your Network Administrator, IT department or ISP.
Ports Open Results
Port 8080 is open on 71.149.181.103
Port 4443 is open on 71.149.181.103
Ports Closed Results
Port 4443 is closed on 91.222.170.2
Port 8080 is closed on 91.222.170.2
Windows Error Message
If the port forwarding status is showing failed for 8080 and 4443, then attempting to map a WebDAV on Windows an error will display Windows cannot access:
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macOS Error Message
If the port forwarding status is showing failed for 8080 and 4443, then attempting to mount a WebDAV on Mac an error will be displayed: There was a problem connecting to the server "drive name or IP Address"..
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