Deleted Content Not Found in the Recycle Bin on My Cloud

Description

• Recycle Bin is supported for Windows (Samba) SMB files accessed with File Explorer.
• It is not a supported on macOS.
  The files can be seen though.
• Files deleted in the Mobile and Web app are permanent.
• Auto Clear can be turned on. (default=off)

Resolution

Turn on Reycle Bin Auto Clear.
Use a higher file retention time.

1. Access the Dashboard.
   
   Need more help?
   Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5


2. Click Settings.
    

   



3. Click General.


4. Scroll to Services.
   Click Configure.
   
   

   



5. Change File Retention Time to a higher number. (default=30 Days)
   Click Save.
   
   

   




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