Configuring USB Backups on a My Cloud


Note:

This article applies to all My Cloud devices with firmware 2.xx.xx.
For assistance with creating a Safepoint backup on a My Cloud with 04.xx-xxx firmware, please refer to Answer ID 10428: How to Create a Safepoint Backup of a My Cloud


My Cloud Firmware Updates

Please ensure that your My Cloud product firmware is up to date.
For assistance with updating My Cloud firmware, please refer to Answer ID 10440: How to Auto Update Firmware on a My Cloud

NAS to USB Backup

External USB drives file system format must be FAT32, NTFS or HSF+ and in some cases exFAT.
USB drives used for My Cloud backups should not contain macOS Time Machine or Windows System backups to obtain the best backup results. For more details regarding file system support, please refer to Answer ID 15124: External USB drive file systems supported on My Cloud Products
NAS to USB Incremental Backup is not supported
Scheduled USB Backup is not supported

USB to NAS Backup

TimeMachineBackup and Smartware are default shares on all My Cloud products. The "backup shares" are not indexed by the My Cloud or the Twonky DLNA Server. Using the "backup shares" can increase My Cloud performance since the data is not indexed. User created Shares are indexed and thumbnailed when My Cloud and DLNA Service is enabled resulting in slow backup speeds and My Cloud performance.
Scheduled USB Backup is not supported



Configuring USB backups on a My Cloud device

The My Cloud device features an ability to back up the data that is stored on it onto a USB attached device. This feature can also backup the data currently stored on an attached USB drive to a share on the My Cloud device. Instructions on how to configure the USB backups feature can be found on the table below.


USB backups
Click here for Instructions
NAS to USB backup Click here for Instructions
(instructions will appear below this table)
USB to NAS backup Click here for Instructions
(instructions will appear below this table)
Incremental Backup Information Click here for Instructions
(instructions will appear below this table)


Please select the backup direction from the table above.


 



In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

Please rate the helpfulness of this answer