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WD Sentinel DX4000 & RX4100: Incompatible Drive



Description


The message Incompatible Drive occurs when replacing or adding a drive to a WD DX4000 or RX4100.

The message is displayed when the installed hard drive is:


Resolution


There are 2 options:

IMPORTANT: WD recommends upating to the current software for the device in either case.

Option 1: WD Software Update

  1. Download the following firmware package. Firmware 1_7_6_21_.zip
  2. Copy the .zip file to any location on the WD Sentinel.
  3. Open the Sentinel dashboard either through the connector software or Remote Desktop Connection.
  4. Go to the Monitor tab and select Software Update.
  5. Update from file by selecting the .zip file.
    NOTE: There is no need to unzip the contents. The update process will auto unzip the package and extract the contents
  6. After the firmware is updated, Reboot the WD Sentinel device to accept the new hard drives.

Option 2: WD Sentinel DX4000/RX4100 Drive Enabler

Click Here to download and access the step-by-step instructions for the WD Sentinel DX4000/RX4100 Drive Enabler.


Replacement drives in a RAID configuration match the original drive as close as possible. For example, if the failed drive specifications are 7200 RPM, 64 MB cache, SATA III, 4TB, the replacement hard drive should have the same specifications.
Details
Answer ID 6238
Published 08/20/2018 12:54 AM
Updated 10/03/2022 01:52 PM

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