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My Passport Wireless Pro & SSD: Cannot Connect to Wireless Access Point with Special Characters


IMPORTANT:

My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.

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Answer ID 34297: WD My Passport Wireless End of Support


My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.

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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.


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Description


My Passport Wireless Pro fails to connect to Access Points with the following special characters in the SSID.


Wi-FI Access Points with the following characters in the SSID are not supported.

" * [ ]


Resolution


Access Points with " * [ ] should be renamed without the unsupported characters.
Details
Answer ID 6369
Published 08/20/2018 12:55 AM
Updated 09/14/2022 10:27 AM

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