IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
Wireless data transfer speeds decrease when transferring data using a Windows Surface Pro and the My Passport Wireless Pro Web UI dashboard is open in a web browser.
Hardware interoperability issues can cause degraded Wi-Fi data transfer speeds.
Resolution
The following solutions are available,
- Close the My Passport Wireless Pro dashboard when transferring data with the Windows Surface Pro.
- Use a 3rd party Wi-Fi USB stick on the Windows Surface Pro if having the My Passport Wireless Pro dashboard open is mandatory while transferring data.
