Learn the meaning and definitons of My Cloud alerts and LED status.*END
Alerts display system messages about the status of your My Cloud. Three types of alerts appear on the upper-right area of the dashboard as a Yellow Bell for caution and a Red Bell for critical alerts.
Need more help?
Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud
IMPORTANT:
Some alerts and LED status do not apply to My Cloud (Single Bay).
Email Notifications have been removed in My Cloud OS 3 firmware.
Need more help?
Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
My Cloud Alert Codes and Messages
Alert Status | Alert Code | Alert Title | Email Notification Support | Power LED | Drive LED |
Critical | 0001 | System Over Temperature | Yes | Blink Red | Solid Blue |
Critical | 0002 | System Under Temperature | Yes | Blink Red | Solid Blue |
Critical | 0003 | Drive SMART Failure | Yes | Solid Blue | Solid Red * |
Critical | 0004 | Volume Failure | Yes | Solid Blue | Solid Red * |
Critical | 0005 | Pending Thermal Shutdown | Yes | Blink Red | Solid Blue |
Critical | 0006 | Thermal Shutdown Immediate | Yes | Blink Red | Solid Blue |
Critical | 1020 | System Shutting Down | - | Blink Blue | Solid Blue |
Critical | 0029 | Fan Not Working | Yes | Blink Red | Solid Blue |
Critical | 0031 | On UPS Power | Yes | Solid Red | Solid Blue |
Critical | 0201 | Drive Failed | Yes | Solid Blue | Solid Red * |
Critical | 0207 | Drive About to Fail | Yes | Solid Blue | Solid Red * |
Critical | 0208 | Volume Degraded | Yes | Solid Blue | *** |
Critical | 0209 | Volume Migration Progress | - | - | - |
Critical | 0210 | Rebuilding Volume | - | - | - |
Critical | 0212 | Volume Rebuild Failed | Yes | Solid Blue | Solid Red |
Critical | 0213 | Volume Expansion Failed | Yes | Solid Blue | Solid Red |
Critical | 0216 | RAID Roaming Enabled | - | - | - |
Critical | 0224 | Replace Drive with Red LED | - | Solid Blue | Solid Red** |
Critical | 0042 | 50% UPS Power Left | Yes | Blink Red | Solid Blue |
Critical | 0043 | 15% UPS Power Left | Yes | Blink Red | Solid Blue |
Critical | 0044 | UPS Out of Power | Yes | Blink Red | Solid Blue |
Critical | 0036 | File System Check Failed | Yes | Solid Blue | Solid Red** |
Warning | 1001 | Volume Usage is Above 95% | Yes | Solid Red | Solid Blue |
Warning | 1002 | Network Link Down | Yes | Solid Red | Solid Blue |
Warning | 1003 | Firmware Update Failed | No | Solid Red | Solid Blue |
Warning | 1004 | High system temperature | Yes | Blink Red | Solid Blue |
Warning | 1021 | Restore Config Failed | - | Solid Blue | Solid Blue |
Warning | 1022 | Power Supply Failure | Yes | Solid Red | Solid Blue |
Warning | 1030 | Storage Below Threshold | - | Solid Blue | Solid Blue |
Warning | 1037 | System Not Ready | - | Blink Blue | Solid Blue |
Warning | 1120 | Unsupported USB Device | - | Solid Red | Solid Blue |
Warning | 1121 | Unsupported File System | - | Solid Red | Solid Blue |
Warning | 1122 | Unable to Create Share | - | Solid Blue | Solid Blue |
Warning | 1123 | Unsafe Device Removal | - | Solid Blue | Solid Blue |
Warning | 1124 | Unable to Mount USB Device | - | Solid Red | Solid Blue |
Warning | 1127 | Cannot Backup USB Device | - | Solid Blue | Solid Blue |
Warning | 1130 | USB Device Backup Queued | - | Solid Blue | Solid Blue |
Warning | 1400 | Remote Backup Error | Yes | Solid Blue | Solid Blue |
Warning | 1401 | Remote Backup Restore Error | - | Solid Blue | Solid Blue |
Warning | 1011 | New Firmware Available | Yes | Solid Blue | Solid Blue |
Warning | 1012 | New My Cloud OS 5 Available | Yes | Solid Blue | Solid Blue |
Warning | 1200 | Unsupported Drive | - | Solid Blue | Solid Red |
Warning | 1501 | App Update Available | Yes | Solid Blue | Solid Blue |
Warning | 1045 | File System Error Corrected | Yes | Solid Blue | Solid Blue |
Warning | 1502 | Virus Found | Yes | Solid Blue | Solid Blue |
Warning | 1700 | Cloud Account Removed | Yes | Solid Blue | Solid Blue |
Informational | 2402 | Remote Backup Success | - | Solid Blue | Solid Blue |
Informational | 2403 | Remote Backup Restore Success | - | Solid Blue | Solid Blue |
Informational | 2001 | System Restart | - | Blink Blue | Solid Blue |
Informational | 2003 | Temperature Normal | - | Solid Blue | Solid Blue |
Informational | 2004 | Firmware Update Successful | Yes | Solid Blue | Solid Blue |
Informational | 2005 | Factory Restore Succeeded | - | Solid Blue | Solid Blue |
Informational | 2024 | Downloading Firmware Update | - | Blink Blue | Solid Blue |
Informational | 2026 | Installing Firmware Update | - | Blink Blue | Solid Blue |
Informational | 1028 | Reboot Required | Yes | Solid Red | Solid Blue |
Informational | 2032 | System is in standby mode | - | Pulse Blue | *** |
Informational | 2033 | System Rebooting | - | Blink Blue | Solid Blue |
Informational | 2038 | Storage Quota Almost Full | Yes | Solid Blue | Solid Blue |
Informational | 2039 | Storage Quota Full | Yes | Solid Blue | Solid Blue |
Informational | 2040 | Unsupported UPS Device | - | Solid Blue | Solid Blue |
Informational | 2041 | Ethernet Port Connected at 10/100 | - | Solid Blue | Solid Blue |
Informational | 2042 | User Password Changed | Yes | Solid Blue | Solid Blue |
Informational | 2046 | Register Product | Yes | Solid Blue | Solid Blue |
Informational | 2047 | Test Email | Yes | Solid Blue | Solid Blue |
Informational | 2121 | Locked USB device | - | Solid Blue | Solid Blue |
Informational | 2126 | Files Copied from USB Device | - | Solid Blue | Solid Blue |
Informational | 2128 | Copying Files | - | Solid Blue | Solid Blue |
Informational | 2129 | Files Moved from USB device | - | Solid Blue | Solid Blue |
Informational | 2131 | Moving Files | - | Solid Blue | Solid Blue |
Informational | 2214 | Drive Inserted | - | Solid Blue | Blink Blue** |
Informational | 2215 | Drive Removed | Yes | Solid Blue | LED Off* |
Informational | 2217 | No Drive Installed | - | Solid Blue | LED Off* |
Informational | 2218 | Hot Spare Drive Added | Yes | Solid Blue | Blink Blue* |
Informational | 2219 | RAID Migration Completed | Yes | Solid Blue | Solid Blue |
Informational | 2220 | RAID Rebuild Completed | Yes | Solid Blue | Solid Blue |
Informational | 2221 | Non-WD Red NAS drive inserted | - | - | - |
Informational | 2222 | Volume Formatted | - | Solid Blue | Solid Blue |
Informational | 2223 | Expanding Volume Progress | - | Solid Blue | Blink Blue * |
Informational | 2300 | Media Scan Stopped | - | Solid Blue | Solid Blue |
Informational | 2209 | Volume Migration Progress | - | Solid Blue | Blink Blue * |
Informational | 2210 | Rebuilding Volume | - | Solid Blue | Blink Blue * |
Informational | 2216 | RAID Roaming Enabled | - | Solid Blue | Blink Blue ** |
Informational | 2020 | System Shutting Down | - | Blink Blue | Solid Blue |
Informational | 2503 | Virus Scan Completed | Yes | Solid Blue | Solid Blue |
Informational | 2504 | Scheduled Virus Scan Started | Yes | Solid Blue | Solid Blue |
Informational | 2505 | Scheduled Virus Scan Stopped | Yes | Solid Blue | Solid Blue |
- * Supported on compatible hard drives
- ** Blink Blue during access or auto rebuilding, Solid Blue when rebuild completed, Solid Red when drives are waiting for configuration.
- *** No change from current LED color or status
Alerts Codes Specific to My Cloud (Single Bay fw 04.xx.xx-xxx)
Alert Status | Alert Code | Alert Title |
Informational | 2006 | You are eligible for a new software upgrade! |
Informational | 2035 | Product Improvement Program |
Informational | 2100 | Your safepoint was created successfully. |
Informational | 2101 | Your safepoint has been deleted. |
Informational | 2102 | Your safepoint was updated successfully. |
Informational | 2103 | Your data was recovered successfully from your safepoint. |
Warning | 1100 | There was an error creating your safepoint. |
Warning | 1101 | There was an error deleting your safepoint. |
Warning | 1102 | There was an error updating your safepoint. |
Warning | 1103 | An error occurred while recovering data from your safepoint. |
Warning | 2300 | Media Scan Stopped |