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LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud


Alerts display system messages about the status of your My Cloud. Three types of alerts appear on the upper-right area of the dashboard as a Yellow Bell for caution and a Red Bell for critical alerts.


Need more help?
Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud


IMPORTANT:

Some alerts and LED status do not apply to My Cloud (Single Bay).
Email Notifications have been removed in My Cloud OS 3 firmware.

Need more help?
Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed


My Cloud Alert Codes and Messages

Alert Status Alert Code Alert Title Email Notification Support Power LED Drive LED
Critical 0001 System Over Temperature Yes Blink Red Solid Blue
Critical 0002 System Under Temperature Yes Blink Red Solid Blue
Critical 0003 Drive SMART Failure Yes Solid Blue Solid Red *
Critical 0004 Volume Failure Yes Solid Blue Solid Red *
Critical 0005 Pending Thermal Shutdown Yes Blink Red Solid Blue
Critical 0006 Thermal Shutdown Immediate Yes Blink Red Solid Blue
Critical 1020 System Shutting Down - Blink Blue Solid Blue
Critical 0029 Fan Not Working Yes Blink Red Solid Blue
Critical 0031 On UPS Power Yes Solid Red Solid Blue
Critical 0201 Drive Failed Yes Solid Blue Solid Red *
Critical 0207 Drive About to Fail Yes Solid Blue Solid Red *
Critical 0208 Volume Degraded Yes Solid Blue ***
Critical 0209 Volume Migration Progress - - -
Critical 0210 Rebuilding Volume - - -
Critical 0212 Volume Rebuild Failed Yes Solid Blue Solid Red
Critical 0213 Volume Expansion Failed Yes Solid Blue Solid Red
Critical 0216 RAID Roaming Enabled - - -
Critical 0224 Replace Drive with Red LED - Solid Blue Solid Red**
Critical 0042 50% UPS Power Left Yes Blink Red Solid Blue
Critical 0043 15% UPS Power Left Yes Blink Red Solid Blue
Critical 0044 UPS Out of Power Yes Blink Red Solid Blue
Critical 0036 File System Check Failed Yes Solid Blue Solid Red**
Warning 1001 Volume Usage is Above 95% Yes Solid Red Solid Blue
Warning 1002 Network Link Down Yes Solid Red Solid Blue
Warning 1003 Firmware Update Failed No Solid Red Solid Blue
Warning 1004 High system temperature Yes Blink Red Solid Blue
Warning 1021 Restore Config Failed - Solid Blue Solid Blue
Warning 1022 Power Supply Failure Yes Solid Red Solid Blue
Warning 1030 Storage Below Threshold - Solid Blue Solid Blue
Warning 1037 System Not Ready - Blink Blue Solid Blue
Warning 1120 Unsupported USB Device - Solid Red Solid Blue
Warning 1121 Unsupported File System - Solid Red Solid Blue
Warning 1122 Unable to Create Share - Solid Blue Solid Blue
Warning 1123 Unsafe Device Removal - Solid Blue Solid Blue
Warning 1124 Unable to Mount USB Device - Solid Red Solid Blue
Warning 1127 Cannot Backup USB Device - Solid Blue Solid Blue
Warning 1130 USB Device Backup Queued - Solid Blue Solid Blue
Warning 1400 Remote Backup Error Yes Solid Blue Solid Blue
Warning 1401 Remote Backup Restore Error - Solid Blue Solid Blue
Warning 1011 New Firmware Available Yes Solid Blue Solid Blue
Warning 1012 New My Cloud OS 5 Available Yes Solid Blue Solid Blue
Warning 1200 Unsupported Drive - Solid Blue Solid Red
Warning 1501 App Update Available Yes Solid Blue Solid Blue
Warning 1045 File System Error Corrected Yes Solid Blue Solid Blue
Warning 1502 Virus Found Yes Solid Blue Solid Blue
Warning 1700 Cloud Account Removed Yes Solid Blue Solid Blue
Informational 2402 Remote Backup Success - Solid Blue Solid Blue
Informational 2403 Remote Backup Restore Success - Solid Blue Solid Blue
Informational 2001 System Restart - Blink Blue Solid Blue
Informational 2003 Temperature Normal - Solid Blue Solid Blue
Informational 2004 Firmware Update Successful Yes Solid Blue Solid Blue
Informational 2005 Factory Restore Succeeded - Solid Blue Solid Blue
Informational 2024 Downloading Firmware Update  - Blink Blue Solid Blue
Informational 2026 Installing Firmware Update  - Blink Blue Solid Blue
Informational 1028 Reboot Required Yes Solid Red Solid Blue
Informational 2032 System is in standby mode - Pulse Blue ***
Informational 2033 System Rebooting - Blink Blue Solid Blue
Informational 2038 Storage Quota Almost Full Yes Solid Blue Solid Blue
Informational 2039 Storage Quota Full Yes Solid Blue Solid Blue
Informational 2040 Unsupported UPS Device - Solid Blue Solid Blue
Informational 2041 Ethernet Port Connected at 10/100  - Solid Blue Solid Blue
Informational 2042 User Password Changed Yes Solid Blue Solid Blue
Informational 2046 Register Product Yes Solid Blue Solid Blue
Informational 2047 Test Email Yes Solid Blue Solid Blue
Informational 2121 Locked USB device - Solid Blue Solid Blue
Informational 2126 Files Copied from USB Device - Solid Blue Solid Blue
Informational 2128 Copying Files - Solid Blue Solid Blue
Informational 2129 Files Moved from USB device - Solid Blue Solid Blue
Informational 2131 Moving Files - Solid Blue Solid Blue
Informational 2214 Drive Inserted - Solid Blue Blink Blue**
Informational 2215 Drive Removed Yes Solid Blue LED Off*
Informational 2217 No Drive Installed - Solid Blue LED Off*
Informational 2218 Hot Spare Drive Added  Yes Solid Blue Blink Blue*
Informational 2219 RAID Migration Completed Yes Solid Blue Solid Blue
Informational 2220 RAID Rebuild Completed Yes Solid Blue Solid Blue
Informational 2221 Non-WD Red NAS drive inserted - - -
Informational 2222 Volume Formatted - Solid Blue Solid Blue
Informational 2223 Expanding Volume Progress - Solid Blue Blink Blue *
Informational 2300 Media Scan Stopped - Solid Blue Solid Blue
Informational 2209 Volume Migration Progress - Solid Blue Blink Blue *
Informational 2210 Rebuilding Volume - Solid Blue Blink Blue *
Informational 2216 RAID Roaming Enabled - Solid Blue Blink Blue **
Informational 2020 System Shutting Down - Blink Blue Solid Blue
Informational 2503 Virus Scan Completed Yes Solid Blue Solid Blue
Informational 2504 Scheduled Virus Scan Started Yes Solid Blue Solid Blue
Informational 2505 Scheduled Virus Scan Stopped Yes Solid Blue Solid Blue

  • * Supported on compatible hard drives
  • ** Blink Blue during access or auto rebuilding,  Solid Blue when rebuild completed, Solid Red when drives are waiting for configuration.
  • *** No change from current LED color or status


Alerts Codes Specific to My Cloud (Single Bay fw 04.xx.xx-xxx)

Alert Status Alert Code Alert Title
Informational 2006 You are eligible for a new software upgrade!
Informational 2035 Product Improvement Program
Informational 2100 Your safepoint was created successfully.
Informational 2101 Your safepoint has been deleted.
Informational 2102 Your safepoint was updated successfully.
Informational 2103 Your data was recovered successfully from your safepoint.
Warning 1100 There was an error creating your safepoint.
Warning 1101 There was an error deleting your safepoint.
Warning 1102 There was an error updating your safepoint.
Warning 1103 An error occurred while recovering data from your safepoint.
Warning 2300 Media Scan Stopped
Details
Answer ID 17203
Published 08/20/2018 02:26 AM
Updated 12/04/2023 08:59 AM

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