WD Sentinel DX4000 & RX4100: Storage Bad or Startup Failed 0xD9

WD Sentinel has reached its end of support life cycle.

Need more help?

• Answer ID 29076: WD Sentinel End of Support
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Description

The error message Startup Failed 0xD9 is displayed on the DX4000 LED display or if the RX4100 will not complete it's boot process.

Startup Failed 0xD9 occurs when the RAID volume or boot partition has become corrupted.

Resolution

Please use the instructions below to resolve the Startup Failed 0xD9 error message.

1. Reboot Device
   Reboot the WD Sentinel
   

   If this does not resolve the issue, the RAID volume is corrupt ans needs to be recreated. Please continue with the next step.

   If the data on the unit is not needed, skip step 2.



2. Data Recovery Options
   

   If data recovery is required, please contact one of our data recovery partners or try one of these disk repair and data recovery solutions.

   IMPORTANT:

   Western Digital does not perform data recovery services.
   Contact one of our Data Recovery Partners.

   Any agreement you may reach with the service provider is a matter between you and the service provider. Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
   
   Need more help?
   Western Digital Warranty Policy

3. Low Level Drive Format
   

   Critical: The process is Data Destructive and cannot be undone. ALL THE DATA ON THE DRIVE WILL BE LOST!

   
   
   • Remove the drives from the WD Sentinel and perform a Low Level format.
     To perform a low level format, please refer to Answer ID 10850: How to Fully Erase, Low-Level Format, or Write Zeros on a Drive
   
   
   • Insert the drives into the WD Sentinel and perform an operating system recovery
     After the low level format has been completed, perform an operating system recovery, please refer to Answer ID 16635 How to recover a Sentinel DX4000 or RX4100
     
   If this does not resolve the issue, please continue with the next step.
   
   
4. Recreate my storage
   Perform the Recreate my storage option to prepare the RAID volume for the Operating System recovery option.
   To perform the Recreate my storate option, please refer to Answer ID 10753: WD Sentinel DX4000 or RX4100: Recreate Storage
   
   
5. Operating System Recovery
   Perform an Operating System Recovery of the WD Sentinel.
   To perform an operating system recovery, please refer to Answer ID 16635 How to recover a Sentinel DX4000 or RX4100
   
   If this does not resolve the issue, please continue with the next step.


6. Defective or Damaged Drive - Warranty Replacement
   To replace the defective or damaged drive under warranty, please check the drive's warranty
   If the drive is in warranty, create a Warranty Replacement