Description
Shares are missing from the Dashboard.
They cannot be seen in Windows Explorer or macOS Finder.
The Samba config file does not match the shares on My Cloud.
Shares do not show up after a reboot.
Resolution
IMPORTANT:
Get a System Report before doing a System Only Restore.
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Answer ID 18374: How to Collect My Cloud System Logs
Steps for Windows
- Login to the Dashboard.
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Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5 - Enable SSH.
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Answer ID 27435: Steps to Enable SSH (Secure Shell) on My Cloud OS 3 and OS 5 - Access SSH.
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Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell) Login using sshd.
Press Enter.
Enter SSH password.
Press Enter.
The password text will not appear.
Check For Shares
Copy and Paste the command into the SSH console.
Press Enter.
ls -la /shares/
Check the symbolic links to the physical data shares.
My Cloud may require a system-only restore if the links to the shares are not there. |
Check Mount Points
Copy and Paste the command into the SSH console.
Press Enter.
ls -la /mnt/HD/HD*
or
ls -la /mnt/HD/HD_a2
Shares should be listed under the drive volume.
Data Recovery will be required if the drive volume is not there. |
Recreate Shares
- Login to the dashboard.
Create the shares EXACTLY as they were seen in the Putty output.
Share names are case sensitive.
Click Shares.
Click Add a Share.
- Enter Share name.
Click Apply.
- Check if the recreated shares are shown on Windows.
Check Drive Errors
Copy and Paste the command into the SSH console.
Press Enter.
dmesg
- Check the warranty if there are drive errors.
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Check Warranty Replacement Status - Contact the Data Recovery Service for out of warranty service.
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WD Data Recovery Partner - Run a Quick Restore if the output of dmesg does not show any drive errors.
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Answer ID 29441: How to Perform My Cloud OS 5 System, Quick and Full Restore Do not use a failing drive for data storage.
IMPORTANT:
Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
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Western Digital Warranty Policy
System Only Restore
Run a System Only Restore if the shares still do not appear correctly.
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Answer ID 29441: How to Perform My Cloud OS 5 System, Quick and Full Restore
Steps for macOS
- Login to the dashboard.
- Enable SSH.
Need more help?
Answer ID 27435: Steps to Enable SSH (Secure Shell) on My Cloud OS 3 and OS 5 - Access SSH.
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Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell) - Click Go
Click Utilities.
- Click Terminal.
- Type ssh sshd@IP Address
Press Enter.
Enter SSH password.
Press Enter.
The password text will not appear.
Get the IP address.
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Answer ID 4166: How to Get the IP Address of a WD Network Attached Storage (NAS) Device
Check for Share Folders
Copy and Paste the commands into the SSH console.
cd /
Press Enter.
ls
Press Enter.
cd /share/
Press Enter.
ls
Press Enter.
Shares should be listed under the drive volume.
Data Recovery will be required if the drive volume is not there. |
Recreate Shares
- Login to the dashboard.
Create the shares EXACTLY how they were listed in the SSH console.
Share names are case sensitive.
Click Shares.
Click Add a Share.
- Enter Share name.
Click Apply.
- Check if the recreated shares are shown in macOS.
System Only Restore
Run a System Only Restore if the shares still do not appear correctly.
Need more help?
Answer ID 29441: How to Perform My Cloud OS 5 System, Quick and Full Restore