WD SmartWare Pro: No Internet Access Detected Activation Code Failure

WD Smartware Pro has reached its end of support life cycle.

Need more help?

• Answer ID 28891: WD Smartware Pro End of Support
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Description

The activation of WD SmartWare Pro license fails with the message:

"No Internet access detected. Please check your Internet connection and try again"

The message No Internet access detected can occur when there's a network communication issue between the PC were SmartWare is installed and the SmartWare Pro license activation server.

Resolution

1. Ensure the computer has a valid Internet connection by opening a web browser to support.wdc.com.


2. Ensure the computer were WD SmartWare is installed can resolve the following hostnames to there IP addresses.
   
   

   nslookup smartware.wdc.com
   nslookup wdscoradb01.wdc.com
   



3. Check the local PC Anti-Virus, Malware and/or End Point Protection software to ensure that incoming and outgoing traffic is not blocked for the following online resources..
   
   

   smartware.wdc.com
   multiple IP addresses
   ports 80 and 443
   
   wdscoradb01.wdc.com
   IP address 10.4.32.242
   port 5002

   
   
4. Check the Router's Internet security and/or firewall settings to ensure that incoming traffic from SmartWare online resources are not blocked.


5. Change the DNS Servers in the router to use a public DNS Server such as Google or other DNS server
   
   

   Primary DNS Server: 8.8.8.8

   Secondary DNS Server: 8.8.4.4

   
   

   Please refer to your router's user manual or contact your router's technical support department for the proper procedures.

   IMPORTANT: Power Cycle all devices after any network changes in the following order:

   • Reboot the Router
   • Reboot the PC or MAC being used
   • Reboot the My Cloud device


6. Reset the Winsock Catalog to a clean state by opening a command prompt as Administrator using the the following command:
   Reboot the computer to complete this operation.




netsh winsock reset



7. Connect the PC and or Wi-Fi router to a different network were incoming traffic is not being blocked and activate the SmartWare Pro license


8. Contact your Network Administratior or ISP to ensure that incoming traffic from SmartWare online resources are not blocked.


9. Windows .NET corruption
   
   The Microsoft .NET Framework Repair Tool detects and tries to repairs frequently occurring issues with the setup of Microsoft .NET Framework or with updates to the Microsoft .NET Framework.
   Click Here to download and run the Microsoft .NET Framework Repair Tool.
   
   
10. Disable the computer Network Interface Card (NIC)
• Left click Start Menu
• Left click Control Pannel
• Double click the Network and Internet
• Double click Network and Sharing Center
• Double click Change Adapter Settings
• Right click Local Area Connection if the computer is on a wired Etherent connection, If the computer is on wireless, right click Wireless Area Connection
• Left click Disable


11. Activate WD SmartWare Pro


12. Enable the computer NIC
• Left click Start Menu
• Left click Control Pannel
• Double click the Network and Internet
• Double click Network and Sharing Center
• Double click Change Adapter Settings
• Right click Local Area Connection if the computer is on a wired Etherent connection, If the computer is on wireless, right click Wireless Area Connection
• Left click Enable


13. Reboot the computer