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WD Discovery: Does Not Display Capacity, Free Space Available or Open the Drive




Description


WD Discovery does not display capacity, free space available, or open the drive on a Windows computer.


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The drive may not be formatted with a supported Windows file system or may require formatting.


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backup the data to another device. Once the data has been backed up, format the drive in exFAT to be used on both Windows and macOS. If the drive will only be used on a Windows computer, please format the drive in NTFS.

Please see the following articles for more information:

Answer ID 50396: How to Install and Use WD Drive Utilities Software
Answer ID 20821: Steps to Format a Drive for Use on Windows and macOS Using exFat
Answer ID 8200: Steps to Format a Drive for Use with Windows or macOS
Details
Answer ID 11265
Published 08/20/2018 01:36 AM
Updated 12/07/2023 11:34 AM

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