Search Our Support Knowledge Base

Find product articles and support information.

My Cloud Home Video Transcoding Support

My Cloud Home Video Transcoding Support

Transcoding is the process of encoding or decoding media to make content look better.
My Cloud Home and Duo support hardware video transcoding.



My Cloud Home (Single-Bay) Codec Support


Source Source Video
Codec
Target Target Video
Codec
Audio Comment
1080p (60/30fps) AVC/H.264/MPEG-4 Part 10, VP9 1080p (30fps),
720p/480p (60/30fps)
H.264 Pass-thru only
No Decode
Supports 1 stream real-time transcoding for any resolution
720p (60/30fps) AVC/H.264/MPEG-4 Part 10, VP9 1080p (30fps),
720p/480p (60/30fps)
H.264 Pass-thru only
No Decode
Supports 1 stream real-time transcoding for any resolution

  • The final codec can only be H.264.
  • MPEG-1 and H.263 are supported.
  • MPEG2 decoder library is not supported on My Cloud Home (Single Bay).
  • H.264 is the only target video codec format supported.
  • Video frame rates cannot be converted from 30fps to 60fps.
  • Audio encoding or decoding is not supported.
  • Audio codecs are direct streams (passed through).
  • Codecs not listed are not supported.


My Cloud Home Duo (Dual-Bay) Codec Support


Source Source Video
Codec
Target Target Video
Codec 
Audio Codec
(AC-3 & DTS)
Comment
4K (30fps) H.265/HEVC, VP9 1080p (30fps),
720p, 480p (60/30fps)
H.264 Pass-thru
only
No Decode
Supports 1 stream real-time transcoding for 4K (H.265) resolution 4K (H.265/HEVC)
1080p (60fps) H.264 1080p (30fps),
720p, 480p (60/30fps)
H.264 Pass-thru
only
No Decode
Supports 1 stream
1080p, 720p (60/30fps) H.264/AVC, MPEG-4, VP9 720p, 480p (30fps) H.264 Pass-thru
only
No Decode
Capable of decoding 2 streams concurrently. Capable of encoding 2 concurrent streams


My Cloud Home Duo (Dual-Bay) Codec Profile Level Support


Codec Maximum Profile Maximum Level
H.264 Main Profile (MP) / High Profile (HiP) 4.2
H.264 Baseline Profile (BP) 3
H.265 Version 1 - Main 10 5.1 - Main Tier
MPEG-4 SP L3
MPEG-4 ASP L4
VP9 Profile 0 Not Applicable

  • The final codec can only be H.264.
  • MPEG-1, MPEG-2, and H.263 are supported.
  • MPEG2 decoder library access is limited to Plex Media Server on My Cloud Home Duo (Dual Bay)
  • H.264 is the only target video codec format supported.
  • Video frame rates cannot be converted from 30fps to 60fps.
  • Audio encoding or decoding is not supported.
  • Audio codecs are direct streams (passed through).
  • Codecs not listed are not supported.


FAQ


  1. What is a codec?

    Software that compresses or decompresses digital video for faster transfer.


  2. What is 4k UHD?

    4K refers to the video having 4096 x 2160 pixels.
    UHD (Ultra High Definition) has a resolution of 3840 x 2160 pixels.


  3. What is AVC

    Advanced Video Coding (AVC) is also known as H.264 or MPEG-4 Part 10 (MPEG-4 AVC).


  4. What is HEVC?

    High Efficiency Video Coding (HEVC) is also known as H.265 and MPEG-H Part 2.


  5. What is VP9?

    VP9 is an open and royalty free video codec developed by Google.
    It competes with High Efficiency Video Coding standard (HEVC/H.265/MPEG-H Part 10).



Need more help?

Return to Top

Details
Answer ID 1755
Published 08/20/2018 12:15 AM
Updated 04/04/2024 10:21 AM

Please rate the helpfulness of this answer