This article explains how to factory restore a My Book Live or My Book Live Duo.*END
IMPORTANT: WD My Book Live End of Support Notice!
WD My Book Live has reached its end of support life cycle.
WDC-21008 Recommended Security Measures for WD My Book Live and WD My Book Live Duo
Need more help?
- Answer ID 28917: WD My Book Live End of Support
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
Factory Restore
Critical: A Quick Factory Restore formats the drive and erases the data, while a Full Factory Restore securely erases the drive. Data will be erased and these processes cannot be undone. For information about using the Reset button to return the password and network mode to factory settings without deleting data, please see article Answer ID 5323: Steps to Pin Reset and System Only Restore My Book Live and My Book Live Duo
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To restore factory defaults, please follow the instructions below:
- Login to the device dashboard.
For information on how to access the My Book Live Dashbord, please see article Answer ID 11525: Access the Dashboard on WD My Book Live and My Book Live Duo - Click Settings
- Click Utilities
- Click Factory Restore
In this area of the Settings page, the Administrator can choose a Quick Factory Restore or a Full Factory Restore.
- Select Quick Factory Restore (default setting) or Full Factory Restore and click the Start button.
- When asked to confirm the action, click the Yes button to continue or the No button to return to the Utilities page.
- When the progress bar displays, if you selected Full Factory Restore in step 5, but you change your mind, click the Change to Quick Restore button to start a Quick Factory Restore from the beginning. At the end of the restore, the Complete Restore Finished message displays, and the system reboots.
Critical: A Quick Factory Restore formats the drive and erases the data, while a Full Factory Restore securely erases the drive. Data will be erased and these processes cannot be undone. |
For more information on these devices, please click on the links below:
My Book Live User Manual
My Book Live Duo User Manual