How to Collect My Passport Wireless, Pro and SSD System Logs

IMPORTANT Important:
  • System log generates a comprehensive diagnostic report including the system's serial number, MAC address, and other statistical information.
  • System logs do not contain personal information, such as your documents or your photos.
  • For privacy information, please refer to: WD Privacy Policy

Follow the steps below to get the system logs for My Passport Wireless and Wireless Pro.

  1. Connect to the My Passport Wireless Dashboard.
    For assistance, please refer to Answer ID 13879: How to access the Dashboard on a My Passport Wireless device

  2. Click the Support button

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  4. Click the Download button

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  6. The .zip file from the system log will be downloaded from My Passport Wireless to the default download location of the web browser you are using.

    For this example, Google Chrome is used

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  8. Contact Us to submit your logs

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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