Western Digital does not provide details about:
- How the product is made
- Assembly process
- Bill of Materials (BOM)
- Supplier vendors
- Electronic schematics
- Specs outside what is shown in data sheets
IMPORTANT:
- WD does not sell circuit boards.
- WD does not provide help to remove the controller card on a drive.
- Each controller is tuned to it's hard drive and should never be altered.
- Changing a controller card will void the warranty on the drive.
A third-party data recovery service can be used if there is data that needs to be saved.
Warranty Replacement
The drive can be replaced if it is under warranty.
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Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable
Data Recovery Service
IMPORTANT:Western Digital does not perform data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
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Western Digital Warranty Policy
