Search Our Support Knowledge Base

Find product articles and support information.

WD Backup: Does Not Recognize Previous Backup Jobs


IMPORTANT: WD Backup End of Support Notice!
WD Backup has reached its end of support life cycle.

Need more help?


Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.

Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.

Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.

Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.



Description


WD Backup Software does not recognize a WD Backup job on an external USB drive.

If WD Backup is not recognizing the WD drive please see Answer ID 11564: WD Backup does not see my drive


A new or reinstalled version of WD Backup will not append to an existing backup created by a previous installation on the same or a different computer.


Resolution


To restore from an existing WD Backup job, please refer to Answer ID 12937 How to restore a WD Backup on a different computer or create a new backup job in the new installation of WD Backup.

Details
Answer ID 19561
Published 08/20/2018 02:46 AM
Updated 05/12/2022 09:37 AM

Please rate the helpfulness of this answer