how to resolve a My Cloud that remains on "Firmware Updating" or Not Available after a firmware update.*END
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Description
A firmware update on a My Cloud remains on the Firmware "Updating" Screen or a My Cloud is not accessible after a firmware update.
The reboot process did not complete.
Resolution
If a firmware update occurred and the My Cloud is not accessible or the firmware update processes remains on the "Firmware Updating screen.
- Press and hold the power button to power off the unit.
- Disconnect the Power Supply from the power source
- Connect the Power Supply to the power source
- Press the power button to power on the unit.
- After the LED is Solid Blue, login to the dashboard and verify the firmware was updated successfully.