This article explains why videos are unable to play using Microsoft Edge and IE web browsers on My Cloud Home. *END
Description
Video content does not play when using Microsoft Internet Explorer (IE) and Edge browsers.
Some container CODECS are Not Supported by the My Cloud Home media player when using Microsoft Internet Explorer (IE) and Edge.
Please reference the table below for the list of Supported and Not Supported CODECS.
| CODEC | Support Status |
| 3gp | Not Supported |
| amv | Not Supported |
| asf | Not Supported |
| avi | Not Supported |
| dpg | Not Supported |
| f4v | Not Supported |
| flv | Not Supported |
| iso | Not Supported |
| m1v | Not Supported |
| m2t | Not Supported |
| m2ts | Not Supported |
| m4v | Supported |
| mkv | Supported |
| movie | Not Supported |
| mov | Supported |
| mp4 | Not Supported |
| mpe | Not Supported |
| mpeg | Not Supported |
| mpeg4 | Not Supported |
| mpv | Not Supported |
| mts | Not Supported |
| mtv | Not Supported |
| ogg | Not Supported |
| qt | Not Supported |
| rm | Not Supported |
| swf | Not Supported |
| tp | Not Supported |
| ts | Not Supported |
| webm | Not Supported |
| wmv | Not Supported |
| wtv | Not Supported |
Resolution
- Use an alternate web browser such as Google Chrome or Mozilla Firefox.
For a list of supported web browsers, please refer to Answer ID 20098: Requirements and Compatibility for My Cloud Home - Download the content and open using a different media player.
For a list of alternate 3rd party media players, please refer to Answer ID 2677: Free Third-Party Document Reader, Media Player Apps and Software
