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My Cloud Home: Will Not Power On



Description


My Cloud Home or My Cloud Home Duo does not power on.


A My Cloud Home or Duo will not power on if a lower wattage than required power supply is used.


Resolution


Please refer to the table below to ensure the correct wattage power supply is used with the product model and capacity of the My Cloud Home or Duo.

 
Product Full Capacity Power Adapter Input Voltage Input Frequency
 
My Cloud Home 2 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 3 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 4 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 6 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
 
My Cloud Home 8 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 4 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 6 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 8 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 12 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
 
My Cloud Home Duo 16 TB 48 Watt 12 VDC 4 Amps 90-260 VAC 47-63 Hz
 

If all troubleshooting has been completed and the device still does not power on, please:

Details
Answer ID 22446
Published 08/20/2018 03:10 AM
Updated 06/19/2022 11:29 PM

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