This article explains why a My Cloud Home or Duo does not power on.*END
Description
My Cloud Home or My Cloud Home Duo does not power on.
A My Cloud Home or Duo will not power on if a lower wattage than required power supply is used.
Resolution
Please refer to the table below to ensure the correct wattage power supply is used with the product model and capacity of the My Cloud Home or Duo.
Product | Full Capacity | Power Adapter | Input Voltage | Input Frequency |
My Cloud Home | 2 TB | 18 Watt 12 VDC 1.5 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home | 3 TB | 18 Watt 12 VDC 1.5 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home | 4 TB | 18 Watt 12 VDC 1.5 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home | 6 TB | 18 Watt 12 VDC 1.5 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home | 8 TB | 36 Watt 12 VDC 3 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home Duo | 4 TB | 36 Watt 12 VDC 3 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home Duo | 6 TB | 36 Watt 12 VDC 3 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home Duo | 8 TB | 36 Watt 12 VDC 3 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home Duo | 12 TB | 36 Watt 12 VDC 3 Amps | 90-260 VAC | 47-63 Hz |
My Cloud Home Duo | 16 TB | 48 Watt 12 VDC 4 Amps | 90-260 VAC | 47-63 Hz |
If all troubleshooting has been completed and the device still does not power on, please:
- Check Warranty Status and Create an Online Warranty Replacement.
- Please refer to Answer ID 26648: Data Recovery for My Cloud Home