My Cloud Home or My Cloud Home Duo Will Not Power On


Issue:

My Cloud Home or My Cloud Home Duo does not power on.


Cause:

A My Cloud Home or Duo will not power on if a lower wattage than required power supply is used.


Solution:

Please refer to the table below to ensure the correct wattage power supply is used with the product model and capacity of the My Cloud Home or Duo.


Product Full Capacity Power Adapter Input Voltage Input Frequency
My Cloud Home 2 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 3 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 4 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 6 TB 18 Watt 12 VDC 1.5 Amps 90-260 VAC 47-63 Hz
My Cloud Home 8 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 4 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 6 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 8 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 12 TB 36 Watt 12 VDC 3 Amps 90-260 VAC 47-63 Hz
My Cloud Home Duo 16 TB 48 Watt 12 VDC 4 Amps 90-260 VAC 47-63 Hz




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