How to collect the WD Backup software logs

Collecting the WD Backup logs


Follow the steps below on how to collect and submit the logs to the support for additional review.

Please make sure that hidden files and folders are enabled. For additional information, please refer to the Microsoft Article 14201

  1. Locate the following folders and files on the Windows computer

  2. C:\ProgramData\Western Digital\Logs\WD Backup


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    C:\ProgramData\Western Digital\Logs\WD Backup\Username (different for each computer)


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    C:\Users\All Users\Western Digital\Logs\WD Backup


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    C:\Users\All Users\Western Digital\Logs\WD Backup\Username (different for each computer)


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    C:\ProgramData\Western Digital\Logs\WD App Manager\Username (different for each computer)


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  3. Contact Us to create a case or you can attach it to your existing case if you already have one
  4. Go to the Desktop
  5. Right click on the Desktop background
  6. Click New and select Folder

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  8. Name the folder logs-MMDDYY(date created)-1xxxxxxx (your case number)
  9. Copy the file and WD Software folders to the logs-MDDYY(date created)-1xxxxxxx (your case number) folder.
  10. Right click on the folder logs-MMDDYY(date created)-1xxxxxxx (your case number) and select Send to Compressed (zipped) folder

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  12. Log in to WD Support Portal to attach the logs (less than 5 MB) to your corresponding case

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In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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