IMPORTANT: My Cloud OS 3 End of Support Notice!
My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
To determine what services and ports are being used on a My Cloud
1. Enable SSH on the My Cloud and Log In.For instructions, please refer to Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell)
2. Log in as user 'sshd'
3. Run the following command in the SSH console, to see what TCP/UDP and ports My Cloud services are utilizing.
netstat -tulpn
Format of the output
Click Here to view an example output from a My Cloud PR4100
Protocol | Recv Socket Queue | Send Socket Queue | Local Address/Port | Foreign Address | State | Process ID/Program Name |
tcp | 0 | 0 | 0.0.0.0:3483 | 0.0.0.0:* | LISTEN | 5504/perl |
tcp | 0 | 0 | 0.0.0.0:443 | 0.0.0.0:* | LISTEN | 4834/httpd |
tcp | 0 | 0 | 127.0.0.1:4700 | 0.0.0.0:* | LISTEN | 22554/cnid_metad |
tcp | 0 | 0 | 0.0.0.0:53180 | 0.0.0.0:* | LISTEN | 5504/perl |
NOTE: When looking for a specific port or service, the grep command can be used.
netstat -tulpn | grep vpn
netstat -tulpn | grep smbd
netstat -tulpn | grep snmp
netstat -tulpn | grep Plex
My Cloud UPnP Port Mapping
My Cloud external UPnP ports are randomly assigned between the port range of 9000 - 9999.
Run the following command to see what Internal and External My Cloud and UPnP ports are being assigned.
cat /tmp/dynamicconfig.ini | grep PORT
Format of the output is
EXTERNAL_PORT="9000"
EXTERNAL_SSL_PORT="9446"
INTERNAL_PORT="80"
DEVICE_SSL_PORT="443"
DEFAULT_PORTS_ONLY="FALSE"
MANUAL_PORT_FORWARD="FALSE"
MANUAL_EXTERNAL_HTTP_PORT=""
MANUAL_EXTERNAL_HTTPS_PORT=""
My Cloud Configuration
- To disable Remote Access / Cloud Services, please refer to Answer ID 5080: My Cloud OS 3: Disable and Enable Indexing and Media Services.
- To configure My Cloud to use a different Port, please refer to Answer ID 27439 How to Enable Port Forwarding on a Network Router with a My Cloud.