How to Collect My Cloud System Logs

• View the Western Digital Privacy Statement.
• WD My Cloud system log makes an complete report.
  It shows a full list of my cloud hardware and software settings.
• Make sure the My Cloud product firmware is up to date.
  
  Need more help?
  Answer ID 18374: How to Collect My Cloud System Logs

1. Duplicate the issue on the My Cloud.


2. Take a screenshot of the error code and message using Windows or macOS screen capture tools.
   
   Need more help?
   
   • Microsoft Article: Use Snipping Tool to capture screenshots
   • Apple Article HT201361: Take a screenshot on your Mac
   
   
3. Log into the Dashboard.
   
   Need more help?
   Answer ID 27432: How to Access the Dashboard on a My Cloud Device


4. Click the Question mark.
   
   

   



5. Click Support.
   
   

   



6. Click Create and Save.
   
   

   



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• The file will be saved to the Downloads folder.
  
  

  



7. Contact Support and attach the system logs to the case.

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