WD Backup "These Files Failed to Back Up"


Issue:

WD Backup failed to backup all files in the backup policy.


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Cause:

WD Backup will not backup files that are locked or in use by the Windows operating system, running software, programs or processes.


Solution:

The steps listed below will resolve most failed file backup issues.

  1. Stop or Quit all running software and application when performing a file system backup
  2. Ensure WD Backup is installed and started as Windows "Administrator"
  3. The Windows Administrator user must have Full Permissions to all directory and files
  4. Modify the backup policy to prevent the backup of in use or open files
    For instructions, please refer to Answer ID 26256: How to Exclude Folders and Files from WD Backup

For more information, please refer to Answer ID 17562 Common Causes of Files Not Being Backed Up

Applied Products:

  • My Passport
  • My Book


In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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