WD Backup: "These Files Failed to Back Up" Message

IMPORTANT: WD Backup End of Support Notice!
WD Backup has reached its end of support life cycle.

Need more help?

• Answer ID 30113: WD Backup End of Support
• Answer ID 28740: Western Digital Product Lifecycle Support Policy

Acronis True Image for Western Digital can be used instead.
Answer ID 6550: Install and Uninstall Acronis True Image for Western Digital on Windows.

Download of this software provides a 5-year license to use it with your compatible drive. This software is available only under a limited time offer and must be redeemed by download and install within 90 days of purchase or by December 31, 2025, whichever is earlier. This offer may not be combined with other offers and is subject to change. Terms and conditions apply.

Use of this software requires download and installation to a system connected to at least one of the compatible Western Digital (WD, SanDisk, G-Technology) storage products. When using with the My Cloud NAS products, the software must be running from an operating system on the same local network.

Acronis True Image for Western Digital will only backup files and folders physically stored on the local drive. It will not backup or pull data hosted remotely in Cloud Services such as Dropbox, Box, Google Drive, OneDrive.

Description

WD Backup failed to backup all files in the backup policy.

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WD Backup will not backup files that are locked or in use by the Windows operating system, running software, programs or processes.

Resolution

The steps listed below will resolve most failed file backup issues.

1. Stop or Quit all running software and application when performing a file system backup
2. Ensure WD Backup is installed and started as Windows "Administrator"
3. The Windows Administrator user must have Full Permissions to all directory and files
4. Modify the backup policy to prevent the backup of in use or open files
   For instructions, please refer to Answer ID 25134: WD Backup: Exclude Folders and Files from Backup Job

For more information, please refer to Answer ID 17562 Common Causes of Files Not Being Backed Up