IMPORTANT:
My Passport Wireless, Wireless Pro and SSD save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection.
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Answer ID 34297: WD My Passport Wireless End of Support
My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues.
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Western Digital Product Lifecycle Support Policy
As a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19.
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Description
Mobile app for iOS and Android does not play media content.
Content that does not playback using MyCloud.com or the My Cloud mobile app on iOS and Android are not supported.
Resolution
An alternate Media Player can be used in lieu of the mobile app for iOS and Android when experiecning issues with media playback and content viewing.
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Western Digital does not provide installation, configuration, troubleshooting or technical support for third party partner or vendor products.
| Alternate Media Player | Windows Support | macOS Support | Android Support | iOS Support |
| Plex | Yes | Yes | Yes | Yes |
| VLC | Yes | Yes | Yes | Yes |
| Kodi | Yes | Yes | Yes | Yes |
| KMPlayer | Yes | Yes | Yes | Yes |
