Steps to Collect System Logs Using SSH Command Line on My Cloud

• These steps do not work for My Cloud with firmware 04.xx-xxxx.
• Read the WD Privacy Policy.
• View the Use of Third-Party Software or Websites disclaimer.
  Western Digital Support cannot help with third-party software or hardware.

1. Enable SSH (Secure Shell).
   Login to My Cloud.
   
   Need more help?
   Answer ID 26497: How to Access WD My Cloud Using SSH (Secure Shell)


2. Duplicate the issue.


3. Copy and Paste this command in the SSH screen.
   Press the enter key on the keyboard.
   
   /usr/sbin/zip_system_log.sh systemlogs
   
   
4. Copy and Paste this command.
   Press the enter key.
   
   cp /tmp/systemlogs.zip /shares/Public/



Ignore any error messages from the console when running the zip_system_log.sh command. Logs in /tmp will be deleted after the next system reboot.

5. Open the Public Share in Windows Explorer or macOS Finder to get the systemlogs.zip file.


6. Open a case at the Support Portal and attach the logs.

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