My Cloud Home has a Dimly Lit and Slow Blinking LED at Boot Up and First Time Setup

Critical: My Cloud Home cloud access is not available to any device that is not at or above firmware level 9.4.1-101 after June 15, 2023. Need More Help? Answer ID 50808: Steps to Install My Cloud Home and ibi Critical Firmware Update for Remote Access

Guided Assist Answer ID 50416: Troubleshooting Steps for a My Cloud Home Device Offline Guided Assist

Description

My Cloud Home LED will go through the following states instead of being 100% illuminated when it is powered on or rebooted:

• STATE #1: Solid white at power on.
• STATE #2: DIM slightly for a few seconds.
• STATE #3: Slow breathing (blinking).
• STATE #4: Fast breathing (blinking).
• STATE #5: Solid white and ready to be used.

Resolution

New Purchase Setup (Slow Blinking LED)

1. Check the router.
   Turn off Parental Controls.
   Temporariliy Turn off Security Settings.
   
   Need more help?
   Answer ID 27281: Reasons for a Slow Blinking LED and Device Offline on My Cloud Home


2. Do a 60 + second pin System Erase.
   
   Need more help?
   Answer ID 16584: How to System Erase My Cloud Home to Factory Settings


3. Try the setup again at MyCloud.com.


4. Replace the drive.
   
   Need more help?
   Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable