My Cloud Home: Setup Failure Using Web App

Description

Setup of a My Cloud Home fails when Private Browsing is enabled.

Private Browsing mode does not allow access to local storage during the setup process.

Resolution

My Cloud Home setup can be accomplished using alternate methods.

1. Disable Private Browsing and attempt the My Cloud Home setup again..
2. Use an alternate web browser such as Mozilla Firefox, Google Chrome, or Safari if on macOS.
3. Use the My Cloud Home mobile app for iOS or Android.

To disable "Private Browsing", please refer to the 3rd party vendor articles listed below.:

• Disable Incognito Mode in Google Chrome
• Disable Private Browsing in macOS Safari
• Disable Private Browsing in Mozilla Firefox
• Disable Browse In Private in Microsoft Edge