WD Discovery Failed to Install


Issue:

The installation of WD Discovery fails with the following error message:

Failed to install WD Discovery
Please try restarting your system and installing again.



Cause:

Anti-Virus, Internet Security, Malware and End Point Protection software may block the download and successful installation of WD Discovery.


Solution:

Check your local computer's Anti Virus, Internet Security, Malware and or End Point Protection software to ensure WD Discovery and WD Software is allowed and not blocked. For assistance, pleased contact the software vendor or refer to their technical user manual or disable the software to allow the installation to complete.
Western Digital does not provide configuration or technical support for 3rd party software.


AVG Anti-Virus

AVG Anti-Virus can be put into "passive mode" to allow the installation of WD Discovery.
For assistance, please refer to AVG Support Article: How to use Passive Mode


Name Resolution Failure

Connect the Windows or macOS computer to an unrestricted network that has full internet access and DNS services.
WD Discovery requires successful internet connection and name resolution to the following resources over port 443:
nslookup "unknown host" failures can be addressed by adding Google Public DNS Servers 8.8.8.8 and 8.8.4.4 to your network router or computer IP Address settings. For instructions adding DNS Servers on Windows or macOS computer, please refer to Answer ID 15030: How to change IPv4 DNS server address to public DNS in Windows

  • das.mycloud.com
  • feedback.mycloud.com
  • wdc.auth0.com
  • swupdate.mycloud.com
  • authservice.mycloud.com
  • logdump.mycloud.com
  • config.mycloud.com
  • portal.mycloud.com
  • prod-portal.mycloud.com
  • appcatalog.mycloud.com
  • plugins.mycloud.com
  • tsm.mycoud.com
  • collectors.us2.sumologic.com

Example - Windows Command Prompt Syntax:

  • tracert hostname.domain.com
  • nslookup hostname.domain.com

Example - macOS Console Command Syntax:

  • traceroute hostname.domain.com
  • nslookup hostname.domain.com




In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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