My Cloud: Anti-Virus Essentials Scan Doesn't Complete

Description

The Anti-Virus Essentials 3rd party app process can hang when there are more than one active scans occurring.

Multiple scan processes can occur under the following conditions:

• Schedule Scan is configured with Recurrence
• Schedule Scan is configured without Recurrence and more than one jobs have been started

The My Cloud may not have enough resources available to process more than one Anti-Virus Essential scan jobs in parallel.

Resolution

Use the suggestions below to ensure the scan process has enough system resources to complete.

• Highly Suggested: Modify Scheduled Scans and disable the Recurrence feature
• Highly Suggested: Refrain from starting more than one Anti-Virus Essentials scan at a time
  Ensure the first job completes before starting another
• Suggested: Turn off high resource utilization apps such as Plex and Milestone Arcus
• Suggested: Turn off Twonky DLNA Media Server and iTunes Server