Critical: Reboot your My Cloud Home to get the latest firmware update. For more information, please refer to Answer ID 50808: My Cloud Home and ibi Critical Firmware Update Required for Remote Access. |
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Welcome to My Cloud Home | Click here for Instructions |
Getting Started - Connecting a My Cloud Home Device | Click here for Instructions |
Software Setup | Click here for Instructions |
Adding Content | Click here for Instructions |
Invite Users | Click here for Instructions |
Backup | Click here for Instructions |
Viewing, Sharing, and Deleting Content | Click here for Instructions |
Device Settings | Click here for Instructions |
Personal Settings - Edit Account Name and Profile Picture | Click here for Instructions |
Personal Settings - Set Passcode | Click here for Instructions |
Managing Services | Click here for Instructions |
Managing Storage | Click here for Instructions |
Warranty Replacement - Replacing a Drive | Click here for Instructions |
Solutions and Support | Click here for Instructions |
Compliance and Warranty Information | Click here for Instructions |
Requirements | Click here for Instructions |
Welcome to My Cloud Home
Features
- One central place to store and organize everything - My Cloud™ Home storage is home to all your content. With enough space to keep all your photos, videos and files in one place at home, you can organize it your way and access from anywhere with an internet connection.
- Quick and simple setup - Set up your My Cloud™ Home device quickly. Just plug it into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to set up your account, and start backing up, accessing and sharing. No computer necessary and no monthly fee required!
- Everything saved twice with Mirror Mode - My Cloud™ Home Duo comes equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your photos, videos and files are stored on one drive and automatically duplicated onto the second drive for extra peace of mind.* This feature applies only to the My Cloud Home Duo, not the My Cloud Home single-drive device.
- Mobile, on-the-go access - Use the My Cloud™ Home mobile app, desktop app or MyCloud.com to upload, access and share your favorite memories and stream videos saved on your My Cloud™ Home device.
- Auto backup for photos and videos on your phone - Automatically back up photos and videos on your phone to the My Cloud™ Home device so you can make room for more.
- USB port to import photos and videos from all your devices - Quickly import photos and videos from all the different devices scattered around your house, like USB flash drives and external hard drives, using the USB port on the back of the My Cloud™ Home. Keep all your favorite moments, action shots and adventures stored in one central, organized place.
- File search to find content easily - Quickly find photos, videos, movies and docs using easy-to-use search with the My Cloud™ Home mobile or desktop app, or on MyCloud.com.
- Individual, private spaces for each user - Invite family and friends to create individual accounts. Each invited person can set up their own private space that only they have access to on the device. They can manage, access and share their content as they want.
- Third-party applications to customize your way - Tailor your My Cloud™ Home device to fit your personal needs and preferences using downloadable services, including Plex™ Media Server, Dropbox™, Google Drive and more. Cloud services may be modified and vary by country.
- Cloud account download to keep everything in once place - Store everything in one place, even content in your favorite cloud accounts. Photos, videos and files from your cloud accounts are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Google Drive, and many more.
- Auto backup for all PCs and Mac computers at home - The My Cloud™ Home device has enormous capacity and plugs into your network to wirelessly back up every computer at home to one central place. It works seamlessly with Windows® Backup and Time Machine software.
- Smooth video playback anywhere - Stream your personal videos anywhere, on any device, using the My Cloud™ Home mobile and desktop app or MyCloud.com.
- Quick and easy sharing - Collect all your favorite memories and moments in one place. With just a few clicks, share photos, videos, documents or entire folders with friends and family, so nobody misses a thing.
Differences Between My Cloud and My Cloud Home and Duo:
Answer ID 977: My Cloud & My Cloud Home: Differences Between Product Lines
Kit Contents
The My Cloud Home kit includes the following items:
- My Cloud Home device (a single-drive unit)
- Ethernet Cable
- AC power adapter
- Quick Install Guide
The My Cloud Home Duo kit includes the following items:
- My Cloud Home Duo device (two-bay unit)
- Ethernet Cable
- AC power adapter
- Quick Install Guide
Connecting a My Cloud Home Device
Basic Hardware Connections
IMPORTANT:
To avoid overheating, make sure the device is standing in an upright position and nothing is blocking or covering the slots and openings on the top and bottom of the device
Follow these three basic steps for connecting your device:
- Using the provided Ethernet cable, connect one end of the cable directly into a port on your router and the other end of the Ethernet cable into the Ethernet port on the My Cloud Home device
- Connect one end of the power adapter into the power supply socket on the back of the device and the other end of the power adapter into a power outlet
- The unit will automatically power on. Continue with the next section, "Software Set Up"
IMPORTANT:
My Cloud Home devices must be connected to the Internet. They should be connected to an available router through the included Ethernet connection. (This is not a Wi-Fi® device.) Gigabit capability for the router or switch is recommended to maximize performance. The router requires a Broadband (WAN) Internet connection with an Internet Service Provider (ISP) for initial setup, software downloads and for accessing the device
Software Setup
IMPORTANT: Refer to these pages if there is an issue with the My Cloud Home Desktop App within WD Discovery:
The initial setup process for any My Cloud Home device requires an Internet browser and Internet access as outlined in the Answer ID 20098: Requirements and Compatibility for My Cloud Home.
Follow steps outlined below:
- Access the Internet and go to https://mycloud.com/hello.
- Create a My Cloud Home account, enter an email address.
Click CONTINUE. - Confirm the email address by entering the email address again.
Click CONTINUE - Create a password:
- Include 1 upper case and 1 lower case letter.
- Include 1 number.
- Minimum length is 8 or more characters.
- Type the First name and Last name. Check the Captcha box. Click CREATE ACCOUNT button.
- To accept the license agreement click the I AGREE button.
- Click the FIND MY DEVICE button.
- If the My Cloud Home device is automatically detected, click CONNECT button that is associated with your My Cloud Home device.
- A picture of the My Cloud Home device and its corresponding Security Code should be displayed. This Security Code is noted on the Quick Install Guide and on the barcode label on the bottom of the unit.
- If a firmware update is available the user will get notified and to wait until the LED is solid to continue with the onboarding.
- Analytics opt-in window appears, choose AGREE TO SHARE or DO NOT SHARE.
An email confirmation is sent when a My Cloud account is created. |
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- Select the Enter Your Device Code link located below the CONNECT button.
- Enter Device Code from the Quick Install Guide that came with the My Cloud Home device. The Device Code is also on the barcode label on the bottom of the unit.
- After entering the security code, click the Search button.
- If a firmware update is available the user will get notified and to wait until the LED is solid to continue with the onboarding.
- The All Done page now opens with the following options:
- Download the My Cloud Home mobile App from either the Apple® App Store or Google Play® store.
- Download the My Cloud Home Desktop App.
- To continue using the MyCloud.com Web App click CONTINUE TO MY CLOUD HOME FOR WEB.
- My Cloud Home mobile App - provides robust access and product management on Android and iOS platforms.
- MyCloud.com Web App - provides quick access via an Internet browser on different operating systems and does not require software installation.
- My Cloud Home Desktop App - provides quick and basic folder access through a Windows or Mac personal computer.
Now that the initial setup is done, the My Cloud Home device can be accessed and configured using three different My Cloud tools:
For differences between the three different My Cloud tools, refer to:
Answer ID 23001: My Cloud Home: Differences Between Web and Mobile
Adding Content
Quick Navigation
Drag-and-Drop Content | Uploading Content |
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Drag-and-Drop Content
IMPORTANT: The drag-and-drop process from My Cloud Home to the computer is not supported using the web app.
Folder Drag and Drop Support
Folder Drag and Drop is supported using the web browsers listed below.
Browser |
Folder Drag and Drop Support |
Chrome | ✔ |
Edge | ✔ |
Firefox | ✔ |
Internet Explorer | |
Safari |
The drag-and-drop process can be performed with the MyCloud.com web app or My Cloud Home desktop app
MyCloud.com Web App
The drag-and-drop process for the MyCloud.com web App is a function of the personal computer operating system and Internet browser. Follow these basic steps to perform this function:
- Sign into your My Cloud acocunt at home.mycloud.com
- Click on the 3-line menu in the upper left-hand corner or open the browser in full screen mode.
- Click on Files & folders
- Navigate to the location on the personal computer where the source file or folder is located for the drag-and-drop process
- For Microsoft Windows use File Explorer, for macOS use Finder
- Click on the file or folder to drag-and-drop, and hold down the mouse button
- Drag the selected file or folder to the destination selected within the My Cloud.com web app and let go of the mouse button
- The selected file or folder should copy or move to the chosen destination
Uploading Content
Follow these basic steps to upload content through the MyCloud.com web app:
- Sign into your My Cloud acocunt at home.mycloud.com
- Click on the 3-line menu in the upper left-hand corner or open the browser in full screen mode.
- Click on Files & folders
- Click on ADD FILES
- Through the pop-up window, find the file you want to upload.
- Select the file(s) you want to upload, then click Open.
- The upload will start and can be monitored from the bottom right window.
- The upload monitor will read Your memories are safe and sound once your files are uploaded and they should be visible in the folder you uploaded them to.
Backup
Apple® Time Machine® Backup
Time Machine is the built-in backup feature of your Mac. Please refer to Apple article HT201250: Use Time Machine to back up or restore your Mac
Microsoft® Windows® Backup
The step-by-step instructions for the Windows backup and restore process varies based on the version of the Windows operating system you have installed. Please refer to Microsoft article 17127: Back up and restore your PC
Viewing, Sharing, and Deleting Content
Quick Navigation
Viewing Content | Searching Content | Sharing Content | Deleting Content |
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Content Viewing Options
MyCloud.com Web App: The content on your My Cloud Home device can be browsed or accessed through the Files and Photos menu options.
If you're having trouble opening or playing content, refer to the document Answer ID 3476: My Cloud Home: Web App Download and Unable to Show File Preview Message
Searching Content
Through the My Cloud Home mobile app and MyCloud.com web app, content can be accessed through the search feature. The search feature is highlighted with a magnifying glass symbol.
- Click the Files & folders icon.
- Select the search box with the magnifying glass icon and enter the search term for your files.
- After typing in the search phrase, the My Cloud Home mobile app will automatically search; the MyCloud.com web app will require that you press the Enter key or select the magnifying glass icon to execute the search.
- Select the file you want to view.
Example: You may have a file that includes a name or numbers. Some camera systems number each picture. You can enter part of those numbers to search for the file. For a photo with the file name "IMG_0002.PNG" you can simply type "0002" to search for it. |
See the following document for more information on searching: Answer ID 19488 My Cloud Home Mobile and Web App Search Results
Sharing Content
By default setting, the content of a My Cloud Home device is only shared with the Device Owner. My Cloud Home devices allow for sharing a file or folder with other users through the following applications:
MyCloud.com Web App
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A file or folder can be shared through the MyCloud.com web app by following these steps:
- Through the MyCloud.com web app, navigate to and select the file or folder that you choose to share
- Click the the three-dot menu next to the file or folder and select the Share option
- Click Send Link to share in read-only mode
- Click Invite to Collaborate to share in edit mode
- This will open the Share Link dialog box. ClickCopy Link
- If a file or folder is already shared, you can stop sharing the item by selecting Delete Link from the Share Link dialog box
- Share the link with anyone that you would like to share the file or folder with
Deleting Content
MyCloud.com Web App
Use the following steps to delete a file or folder from a My Cloud Home device through the MyCloud.com web app
- Through the MyCloud.com web app, navigate to and select the file or folder that you want to delete
- After selecting the file or folder to delete, click the three-dot menu beside the file or folder and click the Delete option
- A confirmation dialog box opens with two options: Delete and Cancel
- Click Delete to delete the selected file or folder
- Tap or Click Cancel to end the process without deleting the selected file or folder
Device Settings
Quick Navigation
Checking and Updating Firmware | Modifying Device Name | Reboot Device | Remote Shut Down | Erase All Data |
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Checking and Updating Firmware
The firmware of a My Cloud Home cannot be manually updated. For more information, refer to Answer ID 18966 My Cloud Home Firmware Update
To check your device's firmware through the MyCloud.com web app, follow these instructions:
- Through the MyCloud.com web app, Click on the Settings tab on the left.
- Click on your device name.
- The firmware version of your device is listed under Software Version.
Modifying Device Name
A My Cloud Home device selects a default name for itself. The name can be modified by following these steps:
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window
- Click on your device name.
- Select the Name option. This will allow you to edit and save the name by clicking the check mark (✔)
- Device Settings
Reboot Device
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- Click the CURRENT DEVICE section.
- Select the Reboot Device option. This will open the Reboot Device menu.
- Select the Reboot Device button.
- The notification "Please wait, rebooting in progress..." will appear. This notification will disappear when the process has completed.
Remote Shut Down
Note: Once the My Cloud Home device is shut down, it is no longer accessible and the content on the device is not accessible until it is restarted. The My Cloud Home device cannot be restarted remotely.
To shut down the My Cloud Home device through the MyCloud.com web app, follow these steps:
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- Click the CURRENT DEVICE section.
- Select the Shutdown Device option. This will open the Shutdown Device menu.
- Select the Shutdown Device button.
Erase All Data
Critical: The process is Data Destructive and cannot be undone. |
For more information on managing storage and performing a system erase, refer to these links:
- Answer ID 19069 Managing Storage on a My Cloud Home Duo
- Answer ID 19061 How to System Erase a My Cloud Home to Factory Settings
To Perform this function on your My Cloud Home Device from the MyCloud.com web app:
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- Click the CURRENT DEVICE section.
- Select the Erase All Data option. This will open the Erase All Data menu.
- This will open a challenge page with a unique confirmation code. Follow the on-screen instructions and enter the code provided on this page.
- The My Cloud Home device will take several minutes to go through the factory reset process. During this process, the My Cloud Home mobile app redirects you to the My Cloud sign in page to set up the My Cloud Home device. Follow the My Cloud Home setup process.
Personal Settings - Edit Account Name and Profile Picture
Quick Navigation
Edit Account Name | Edit Profile Picture |
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Edit Account Name
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- Under the PERSONAL SETTINGS section, the My Cloud account name is separated into two fields: First Name and Last Name.
- Select either the current First Name or Last Name. This will expand the field to include a check mark (✔) or an X.
- Edit either name and then select the check mark (✔) to save or the X to cancel.
- Select the X icon to close the Settings window.
Edit Profile Picture
This process will affect the Profile Picture as seen through the My Cloud Home mobile app and MyCloud.com web app.
To add or edit the Profile Picture for a My Cloud Home account through the MyCloud.com web app, follow these steps:
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- If the Account tab is not already open, click on Account.
- Under the PERSONAL SETTINGS section, your Profile Abbreviation or the Profile Picture currently being used will display.
- A Profile Abbreviation of the My Cloud account name is used by default until it is modified to an image.
- Select the pencil icon that overlaps the Profile Abbreviation or Profile Picture.
- A file explorer window from the operating system will open. Navigate to the image file that will be used as the new Profile Picture.
- Note: The image file must be less than 30KB in size.
- Select the image file and click Open.
- After making the selection, the file explorer window will close, and the new image will be visible as the Profile Picture within the MyCloud.com web app and the My Cloud Home mobile app.
- Select the X icon to close the Settings window.
Change My Cloud Account Password
Critical: Changing the password for a My Cloud account will affect the login password for the My Cloud Home mobile app, My Cloud Home desktop app, and the MyCloud.com web app. This process is not the same as the Set Passcode feature in the My Cloud Home mobile app. |
To change the password for your My Cloud account, follow these steps:
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
- If the Account tab is not open, click on Account under the PERSONAL SETTINGS section
- Under the PERSONAL SETTINGS section, My Cloud account information will display. Select the Change Password option.
- Under the Change Password section, enter the new password in the New field and Confirm field. Then Select the Change Password button.
- *Note: If the two passwords do not match, the Change Password button will not appear.
- The My Cloud account password has been updated.
- Select the X icon to close the Settings window.
Managing Services
Quick Navigation
Social and Cloud Import | Plex Media Server | IFTTT |
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Extra services are made available for My Cloud Home devices. To access these services, use the My Cloud Home mobile app or MyCloud.com web app.
- Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Services option. This will open the Services menu.
- Select the ENABLE button next to the service you want to install. This will begin the installation process for this service. Follow the on-screen prompts to continue.
Social and Cloud Import
Seamlessly synchronize files from your public cloud accounts, like Dropbox™ and Google Drive to your My Cloud Home device. This continuous, one-way sync helps you centralize your digital life and keep precious memories secure. You can also save your Facebook uploads and albums to your My Cloud Home device. Access all your files from anywhere using your My Cloud Home mobile, web and desktop applications.
To install and configure Social and Cloud Import on a personal computer, follow these steps:
- Access mycloud.com/hello.
- Sign in to your My Cloud account.
- On the left menu, Click the Services option.
- Click the Enable button on the Social and Cloud Import service.
- Read the Terms and Conditions and click "I Agree".
- The Enable button will change to say Enabling..., wait until it changes again to say Configure.
- Click the Configure icon. This will redirect to the Cloud Sync page.
- Click the slider button to the right of the corresponding service to synchronize. This will redirect you to the login page for the service you have chosen.
- After you login to the service you have chosen Click Allow to continue.
- Once the sync has completed, under the Files section of your My Cloud account, a folder will appear with the name of the service selected, such as Dropbox, Google Drive or OneDrive.
- This folder will contain a copy of the files and folders from the selected service.
For more detailed instructions on setting up the Social and Cloud Import visit this link: Answer ID 18946 My Cloud Home - Social and Cloud Import Services |
Plex Media Server
Plex Media Server organizes all of your photos, videos, music, movies and TV shows, and gives you instant access to them anytime, anywhere. With the free Plex Media Server software on your My Cloud Home device, you can enjoy all of your personal media on all of your devices, and easily share them with friends and family. Want more? With our premium Plex Pass and Plex DVR, record over-the-air TV right to your My Cloud Home device to view on any Plex-enabled device. Set your media free!
To setup the Plex Media Server, follow the instructions in the following document:
Answer ID 18937 How to Enable and Configure Plex Service on My Cloud Home
IFTTT
My Cloud Home is starting support of IFTTT. The setup for this service differs from other services, be sure to follow these instructions of setup, configuration, and information: Answer ID 19534 How To Enable and Configure IFTTT Service on My Cloud Home
Managing Storage
Critical: The process is Data Destructive and cannot be undone. |
- My Cloud Home does not support any special disk configurations.
- My Cloud Home Duo supports the following disk configurations for data storage:
Supported Storage Mode | 1 Disk | 2 Disks |
Max Capacity (JBOD) | Yes | Yes |
Mirror (RAID 1) | No | Yes (Default Setup) |
Disk Errors: If you receive an email from the My Cloud Team or your mobile device displays a message stating "Disk errors were detected on your disk" this means that one of the drives in your My Cloud Home Duo may need to be replaced. Use the following steps for the replacement process.
- The error message will indicate which drive is the problem, Disk1 or Disk2.
- Use the following section Warranty Replacement - Replacing a Drive to remove the drive in question.
- The drives are numbered. After removing the top lid, the enclosure has a number embossed into the ledge. When looking at the unit from the front of the device, Disk 1 is on the left and Disk 2 is on the right.
- Use the instructions from Answer ID 8 noted in our FAQ for the Warranty Replacement process.
Replacing a Drive
My Cloud Home is not a user serviceable device. No drives can be added or removed from the device. If it is faulty, it must be returned to WD as a complete unit.
My Cloud Home Duo is a user serviceable device for Warranty Replacement purposes only - you have the option to replace the drives in the device with a replacement from WD. If the entire device is faulty, it can be returned to WD as a complete unit. The unit must be powered off when removing a drive for Warranty Replacement. My Cloud Home Duo does not support hotswap capability.
Removing
If your My Cloud Home Duo still contains the drive you want to replace, you must first remove it before you can insert the new one.
- As is illustrated above, reveal the hard drives by opening the top lid from the rear edge with the included drive access tool.
- Each hard drive is latched in place by an attached tray and the tray has a plastic latch on one end.
- Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device.
- While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull. The tray and hard drive should easily lift up or slide out.
- Once the hard drive and tray combination are completely removed from the unit, remove the plastic tray from the hard drive.
- The tray is attached to the hard drive with four pins.
- As is illustrated above, gently flex the tray so that the pins come out of the sides of the hard drive. Remove and save the tray. Do not return a hard drive to WD with the tray. The tray will not be returned to you.
Adding
Before adding a hard drive to your My Cloud Home Duo, make sure there is no hard drive in the slot where it will be installed. If you need to first remove a hard drive, follow the instructions above.
- Attach to your hard drive the plastic tray that was included and designed for the My Cloud Home Duo.
- This plastic hard drive tray fits on the underside or circuit board side of the hard drive.
- The end of the tray that is closed and has the latch must be on the side of the hard drive with the narrow serial number barcode label.
- As is illustrated above, gently flex the plastic tray so that the tiny pins on the insides of the tray go into the four holes on the sides of the hard drive. Make sure the pins remain firmly connected to the tray.
- Once the tray is attached, slide the drive into the My Cloud Home Duo.
- Orientation Note: The tray should slide in easily. Do not force it. The side of the hard drive with the SATA connector and power connector, must point down into the unit. The side of the hard drive with the small serial number barcode label must face up. The latch must be on the side of the tray that is closest to the rear panel of the unit.
- The drive is completely inserted once the plastic latch connects or latches into the metal chassis of the unit.
- Re-attach the top cover of the My Cloud Home Duo.
- Note that one end has curved hinges that go in first - then press down on the other side of the lid until it is flush with the top of the My Cloud Home Duo unit.
FAQ
All WD Knowledge Base references listed below can be viewed at: https://support.wdc.com/knowledgebase/. Enter the below listed Answer ID in the search field. You can also Click on the Answer ID listed below for a direct link.
How to get a Warranty Replacement to replace a defective product, or obtain a power supply or USB cable for a WD product
Answer ID 8 | This answer explains how to create a Warranty Replacement to replace a defective product with Western Digital, or obtain a power supply or interface cable for a WD product.
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void your authority to operate this device.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information.
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
Power Mode
My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is < 0.5 watts when the unit is turned off.
Environmental Compliance (China)
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support.wdc.com for information on how to obtain service or a Warranty Replacement. If it is determined that the Product may be defective, you will be given a Warranty Replacement number and instructions for Product return. An unauthorized return (i.e., one for which a Warranty Replacement number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your Warranty Replacement number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via https://support.wdc.com.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased. The term of your limited warranty is for 2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. The foregoing limited warranty is WD's sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support.wdc.com for information on how to obtain service or a Warranty Replacement. If it is determined that the Product may be defective, you will be given a Warranty Replacement number and instructions for Product return. An unauthorized return (i.e., one for which an Warranty Replacement number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your Warranty Replacement number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wd.com.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 2 years in Australia and New Zealand, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com, accident or mishandling while in possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer’s warranty and is applicable only to Products sold as new.
GNU General Public License ("GPL")
Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from https://support.wdc.com or obtained on CD for a nominal charge from https://support.wdc.com or by calling Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at https://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.
Third Party Notices
MPEG-4 Visual - MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.
H.264 AVC - MPEG-LA
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.