How To Replace a My Cloud Home Duo Drive


IMPORTANT Important:

Replacement Drives


Two Drive Replacement

When both drives are replaced in a My Cloud Duo with brand new or replacement WD Drives, the following process will occur:

  • Format both drives in a factory default RAID1 configuration - LED Blinking
  • Mount the single data volume - LED Solid White indicating a Ready State
  • Go to MyCloud.com/hello and setup the unit with the existing email address

Single Drive Replacement

When a single drive is replaced in a My Cloud Duo with a brand new or replacement WD Drive, the following process will occur:

  • Injest the replacement drive into the current confiruation - LED Blinking and Device will be Offline
  • Mount the single data volume - LED Solid White idicated a Ready State
  • Sign in to MyCloud.com to access the data



Remove The Defective Drive(s)


  1. Reveal the hard drives by opening the top lid from the rear edge with the included drive access tool.
  2. Each hard drive is latched in place by an attached tray and the tray has a plastic

    • Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device
    • While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull
    • The tray and hard drive should easily lift up or slide out

  3. Once the hard drive and tray combination are completely removed from the unit, remove the plastic tray from the hard drive

    • The tray is attached to the hard drive with four pins
    • Gently flex the tray so that the pins come out of the sides of the hard drive
    • Remove and save the tray.
    • Do not return a hard drive to WD with the tray. The tray will not be returned to you



Add The Replacement Drive(s)


 

  1. Attach to your hard drive, the plastic tray that was included and designed for the My Cloud Home Duo

    • This plastic hard drive tray fits on the underside or circuit board side of the hard drive
    • The end of the tray that is closed and has the latch, must be on the side of the hard drive with the narrow serial number barcode label
    • Gently flex the plastic tray so that the tiny pins on the insides of the tray go into the four holes on the sides of the hard drive.
      • Make sure the pins remain firmly connected to the tray

    • Once the tray is attached, slide the drive into the My Cloud Home Duo

      • Orientation Note: The tray should slide in easily. Do not force it. The side of the hard drive with the SATA connector and power connector, must point down into the unit. The side of the hard drive with the small serial number barcode label must face up. The latch must be on the side of the tray that is closest to the rear panel of the unit.
      • The drive is completely inserted once the plastic latch connects or latches into the metal chassis of the unit

    • Re-attach the top cover of the My Cloud Home Duo

      • Note that one end has curved hinges that go in first – then press down on the other side of the lid until it is flush with the top of the My Cloud Home Duo unit
      • Connect the unit to a power outlet and power on the device

In case the answer did not answer your question, you can always visit the WD Community for help from WD users.

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