IMPORTANT: My Cloud OS 3 End of Support Notice!
My Cloud OS 3 has reached its end of support life cycle.
Please update to My Cloud OS 5.
Need more help?
- My Cloud OS 3 End of Support
- WDC 21004 Recommend Upgrade to My Cloud OS 5
- Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed
- Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5
- Answer ID 28740: Western Digital Product Lifecycle Support Policy
My Cloud uses indexing services for remote access to the service media content.
Services can be disabled when not used and when the My Cloud is used as a dedicated backup destination.
Follow the steps below to disable media and indexing services on a My Cloud.
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| Cloud Access / Remote Access | Click here for Instructions |
| Twonky DLNA Media Server and iTunes Server | Click here for Instructions |
Cloud Access / Remote Access
Disabling Cloud / Remote access will prevent the indexing and thumbnailing of My Cloud content located in the "user created shares
IMPORTANT:
By turning off Cloud Service, you will loose remote acceess capability and will not be able to use any of the WD software such as MyCloud.com, My Cloud mobile app and WD Sync.
- Click the Settings tab to access the General section
- Scroll to the Cloud / Remote Access section
- Turn ON Remote Access to enable
- Turn OFF Remote Access to disable
Twonky DLNA Media Server and iTunes Server
Disabling DLNA Media Server and iTunes Server will prevent the indexing and thumbnailing of My Cloud content located in the user created shares.
- Click the Settings tab
- Click Media
- Turn ON Media Streaming to enable
- Turn OFF Media Streaming to disable
Twonky DLNA Media Server
iTunes Server
- Turn ON Media Streaming to enable
- Turn OFF Media Streaming to disable
