Steps to Resolve Access to a My Cloud after Changing Router, ISP or Networks

Description

My Cloud is not accessible after:

• Replacing the router.
• Changing ISP.
• Connecting it to a different network.

This can happen when a Static IP has been assigned to the My Cloud.

Resolution

1. Reset the network back to DHCP (default).
   
   Need more help?
   Answer ID 29445: How to Pin Reset and System Only Restore My Cloud OS 5 Devices


2. Setup using the Dashboard.
   
   Need more help?
   Answer ID 29391: Steps to Setup and Use a My Cloud OS 5 in the Dashboard

Return to Top