MyCloud.com/hello Setup- My Cloud Home Cannot Be Found or Not Detected on the Network

Issue:

Setup of a My Cloud Home using MyCloud.com/hello fails with the message:

"We Couldn't Find Your Device"


Image


Cause:

The possible causes of a failed device discovery are:

My Cloud Home Device

Networking

  • Not using a Gigabit but a 10/100 network router
  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or block incoming network traffic
  • ISP filtering or blocking network traffic
  • Unstable network

Computer

  • Not connected to the same network as the My Cloud Home
  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries
  • etc...

Solution:

Topic
Instructions
LET'S TRY AGAIN! with MyCloud.com/hello Click Here For Instructions
Setup With Security Code Click Here For Instructions
My Cloud Home Device Status Click Here For Instructions
Network Configuration Click Here For Instructions
Network Router UPnP and IP Address Check Click Here For Instructions
Computer Software and Firewalls Click Here For Instructions
New Device Setup - Slow Breathing LED Click Here For Instructions




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