Setup- My Cloud Home Cannot Be Found or Not Detected on the Network


Setup of a My Cloud Home using fails with the message:

"We Couldn't Find Your Device"



The possible causes of a failed device discovery are:

My Cloud Home Device


  • Not using a Gigabit but a 10/100 network router
  • Router, Hub or Switch between the Internet facing router and the My Cloud Home
  • Router Security feature blocking local queries, filtering or block incoming network traffic
  • ISP filtering or blocking network traffic
  • Unstable network


  • Not connected to the same network as the My Cloud Home
  • My Cloud Home connected to the computer via USB or Ehternet Cable
  • Firewall, Anti-Virus, Malware, Internet Security or End Point Protection software blocking incoming network queries
  • etc...


LET'S TRY AGAIN! with Click Here For Instructions
Setup With Security Code Click Here For Instructions
My Cloud Home Device Status Click Here For Instructions
Network Configuration Click Here For Instructions
Network Router UPnP and IP Address Check Click Here For Instructions
Computer Software and Firewalls Click Here For Instructions
First Time (New Device Setup) - Slow Breathing LED Click Here For Instructions
Collect Debug Logs and Contact Support Click Here For Instructions

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