"Learn about known issues with routers used with My Cloud home along with links to user manuals and contact details."*END
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Western Digital Support cannot help with third-party software or hardware.
IMPORTANT:
Western Digital does not provide install, config, troubleshooting or technical support for third-party partner products.
This table contains known or customer reported router issues with My Cloud Home.
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|---|---|---|
| Arris SBG6580 | UPnP Port Forwarding may not work. | Contact the maker. |
| AVM FritzBox 7590 | UPnP on AVM FritzBox 7590 and others may not work with My Cloud Home. | Contact the maker. |
| AVM FritzBox 4020 | With default settings in the Fritz!Box 4020, programs on your computer and LAN cannot be accessed from the Internet. | Fritz!Box 4020 User Manual |
| BT Hub 6A | UPnP Port Forwarding may not work. | Contact the maker. |
| Buffalo WZR-600DHP | UPnP is off by default and must be turned on. | Buffalo WZR-600DHP User Manual |
| Cisco DPC341T XB3 | Disabling UPnP does not turn off port-forwarding if it is already established. A reboot of the router and My Cloud Home may be needed. | Contact the maker. |
| Netgear B90-755044 | UPnP Port Forwarding may not work. | Contact the maker. |
| Netgear R6220 | The Netgear R6220 does not allow more than one device to open a port using UPnP. | Netgear R6220 User Manual |
| Sitecom WL-582 v1002 | UPnP is turned off by default and must be turned on. | Sitecom WL-582 v1002 User Manual |
| TP-Link Archer C20 | Port forward URL requires accepting certs after 15 minutes. My Cloud Home will go into proxy relay mode. | ---------- |
| TP-Link WDR4300 | UPnP Port Forwarding may not work. | Contact the maker. |
| Westell 7500 revA | UPnP Port Forwarding may not work. | Contact the maker. |
| Motorola SBG6580 DOCSIS 3.0 | UPnP Port Forwarding may not work. | Contact the maker. |
